Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
OfficeManager

Engy Ezzat

Office Manager

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 4 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.

Overview

10
10
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Office Manager

Al Borouj Misr
Cairo
11.2018 - Current
  • Delivered performance reviews, recommending additional training or advancements.
  • Created, prepared and delivered reports to various departments.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Prepared reports to assist business leaders with key decision making and strategic operational planning.
  • Coordinated special projects and managed schedules.
  • Managed office operations while scheduling appointments for department managers.
  • Developed standard operating procedures for all administrative employees.

Customer Service Manager

Safety Service Center
Cairo
05.2016 - 10.2018
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
  • Addressed potential cancellations and offered catered solutions to retain accounts.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Took ownership of customer issues and followed problems through to resolution.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Controlled resources and utilized assets to achieve qualitative and quantitative targets.
  • Created and reviewed invoices to confirm accuracy.
  • Followed through with client requests to resolve problems.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.

Executive Secretary

Adam Travel
Cairo
01.2014 - 12.2014
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Interacted with vendors to purchase and set up equipment and services.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Organized and updated schedules for executives.
  • Documented and distributed meeting notes to identify, analyze and improve workflows.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Managed and reviewed filing and office systems.
  • Created and managed office systems to efficiently deal with documentation.

Executive Secretary

Ameely Travel
Cairo
01.2013 - 12.2013
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Interacted with vendors to purchase and set up equipment and services.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Organized and updated schedules for executives.
  • Documented and distributed meeting notes to identify, analyze and improve workflows.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Managed and reviewed filing and office systems.

Telesales Agent

Royal Ambassador
Cairo
01.2012 - 12.2012
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Qualified leads and set up customer appointments for outside sales team.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Called prospective customers in designated market area to qualify leads.
  • Answered questions about company offerings with knowledgeable responses about products and services.

Customer Service Agent

Vodafone Egypt
Cairo
07.2011 - 11.2011
  • Communicated with clients regarding account services, statements, and balances.

Education

Bachelor of Commerce - Business Administration

6th October University
Giza,Egypt
10.2007 - 05.2010

Skills

Office Manager

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Software

Microsoft Office

Internet

Interests

Music, Reading

Timeline

Office Manager

Al Borouj Misr
11.2018 - Current

Customer Service Manager

Safety Service Center
05.2016 - 10.2018

Executive Secretary

Adam Travel
01.2014 - 12.2014

Executive Secretary

Ameely Travel
01.2013 - 12.2013

Telesales Agent

Royal Ambassador
01.2012 - 12.2012

Customer Service Agent

Vodafone Egypt
07.2011 - 11.2011

Bachelor of Commerce - Business Administration

6th October University
10.2007 - 05.2010

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Engy EzzatOffice Manager