Engy Halim

* Discussing pending cases on Daily Sales Report "DSR" with head of sales and head of operation to finalize it and decide whether each case should be assigned to the sales team or the brokerage company, following proper investigation.

* Handling the cancellation file, ensuring proper coordination with concerned departments, and timely processing of all cancellation requests.

* Handling and investigating conflict cases between sales team and brokerage companies on reception.

* Supervised Sales Admin team and receptionists to ensure smooth daily operations and task execution.

* Distributing referral leads to the sales team

• Training in 'Akhbar El Youm newspaper' as a Journalist. For three months.

* Manage customer inquiries and escalated complaints to the appropriate departments.

* Work towards achieving monthly sales targets as part of individual and team performance goals.

• Training in 'Radio Horytna' as a Online journalist. For three months.

• Organized an international conference at Ain Shams University.