Engy Shaker

• In (ACS) Advanced customer support I am responsible for delivering advanced go-live support to ACS Customers
• Implementing new NetSuite modules by understanding customer requirements and based on my own skills and experience, being able to design the proper architecture using the most appropriate solution and design a plan to integrate them and implement it
• Analyzing, troubleshooting and solving whenever feasible, the issues the customer may face using NetSuite
• Identifying required/recommended actions on customer systems as the main output of service delivery, based on own knowledge and experience
• Ensuring adherence to internal methodology, tools and quality standards
• Active participation in services development
• Performing Upselling activities to sell new modules
• Supporting the technical team to fulfil customizations and integration activities

• For Fusion and, implementations in Egypt, Saudi Arabia
• Operations and project management roles
• Preparing and planning new projects
• Selecting, Assigning and handling the project team jobs
• Conducting Oracle Application and users training sessions to new members
• Implementing Oracle Applications Oracle E- Business Suite R12 technology/process, Oracle Cloud and NetSuite applications
• Working with senior stakeholders.

Acting as Oracle NetSuite Operations Manager for NetSuite implementations in Egypt, Dubai, Cameron, Senegal, Morocco and Nigeria Catalyst offices.

· Preparing and planning new projects.

· Selecting, Assigning and handling the project team jobs.

· Conducting Oracle Application and users training sessions to new members.

· Implementing Oracle Applications Oracle E- Business Suite R12 technology/process and Oracle Cloud and NetSuite applications, specifically for Oracle Supply Chain, Inventory, PO, OM, MFG Modules WIP and discrete, Planning, Costing and Quality Management.

· Preparing Implementation documents using AIM Methodology.

• Responsible of implementing NetSuite SCM, WMS, manufacturing, and CRM.
• Responsible of managing NetSuite ERP SCM functional teams.
• Skilled at working independently and collaboratively in a team environment.

• Oracle EBS R12 SCM, Process manufacturing and Advanced Supply Chain planning implementation
• Achievements:
• Eva Pharma, Eva cosmetics, Hours factories, Egypt: implementing Oracle EBS R12 (SCM, oracle process manufacturing, Quality and ASCP).

• Oracle EBS R12 SCM and process manufacturing implementation
• Achievements:
• ATCO Pharma, Egypt: implementing inventory, purchasing and process manufacturing.

• Responsible of implementing Oracle EBS R12 SCM
• Achievements:
• Sunny Pharma, Egypt: implementing inventory, purchasing.