Enjy Ahmed
6th of October
Summary
Dynamic and motivated professional with a strong foundation in communication, leadership, and decision-making. Demonstrates exceptional adaptability and time management skills, ensuring efficient and effective outcomes. Committed to maintaining a high work ethic and attention to detail while fostering positive interpersonal relationships. Aspires to leverage these competencies in a challenging role that encourages growth and innovation.
Compassionate professional with strong background in providing therapy and counseling to individuals and groups. Skilled in utilizing evidence-based interventions. Practices with empathy in listening understanding and treating patients to increase trust and rapport.
Overview
4
4
years of professional experience
Work history
Team Manager
Concentrix
Sheikh Zayed, Egypt
05.2023 - 10.2025
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Customer Service Agent
Concentrix
Smart Village, Egypt
07.2022 - 05.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Online English Instructor
Be-English Academy
10.2021 - 06.2022
- Established strong rapport with students by demonstrating empathy, understanding, and patience throughout the learning process.
- Working with students who had learning difficulties and designing different learning methods to support their situation.
- Utilized effective questioning techniques to encourage critical thinking skills among students during discussions and group activities.
- Adapted teaching methods according to individual student needs, leading to increased academic success across the board.
- Developed differentiated instruction strategies to cater to diverse learning styles, enhancing overall student performance.
Education
Bachelor of Arts - Psychology
Ain Shams University
Cairo, Cairo Governorate 01.2018 - 06.2022
Diploma - Clinical Psycology
Stanford British institute
12.2023 - 05.2024
Master of Arts - Psychoanalysis
Ain Shams university
Cairo, Cairo Governorate 08.2026 -
Skills
- Motivation
- Communication
- Leadership
- Decision-making
- Adaptability
- Time management
- Interpersonal skills
- Work ethic
- Attention to detail
Languages
Arabic
Native
English
Proficient (C2)
Timeline
Master of Arts - Psychoanalysis
Ain Shams university
08.2026 -
Diploma - Clinical Psycology
Stanford British institute
12.2023 - 05.2024
Team Manager
Concentrix
05.2023 - 10.2025
Customer Service Agent
Concentrix
07.2022 - 05.2023
Online English Instructor
Be-English Academy
10.2021 - 06.2022
Bachelor of Arts - Psychology
Ain Shams University
01.2018 - 06.2022