Eslam Aboelella
Sales Manager
Cairo
Summary
Dynamic leader with a proven track record at AIRCAIRO, enhancing client satisfaction and boosting sales through innovative strategies. Excelled in B2B sales and client relationship management, achieving significant revenue growth. Skilled in sales planning and staff management, adept at fostering strong partnerships and driving team success.
Overview
19
19
years of professional experience
6
6
Certifications
2
2
Languages
Work History
Egypt Sales Manager
AIRCAIRO
03.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with travel agents and found new ones by identifying needs and offering appropriate services.
- Manage NDC support and API-related tasks, including onboarding new B2B customers.
- Supervise and guide General Sales Agents (GSAs) and travel agents.
Head of Ndc
Aircairo
11.2021 - 03.2024
- Focus on increasing the number of agents, with priority given to the Gulf area and Egypt market.
- Develop and implement strategies to onboard and retain agents through effective communication, training, and support.
- Oversee the maintenance and rollout of APIs, ensuring all 14 current APIs are functional and progress toward going live as scheduled.
- Regularly monitor API performance, resolve technical issues, and coordinate with IT and external partners.
- Work closely with sales, marketing, IT, and operations to integrate NDC efforts seamlessly into overall business strategies.
- Build strong relationships with travel agents, OTAs, and corporate clients to encourage adoption of NDC solutions.
Travel Agent Speicalist
Egyptair
01.2019 - 07.2021
- Track and analyze the sales performance of travel agents to identify trends and areas for improvement..
- Provide monthly or quarterly reports on agent performance to senior management.
- Conduct regular visits to travel agents to understand their needs and provide updates on airline products and services.
- Act as the primary point of contact for travel agents, addressing inquiries and resolving issues promptly.
- Ensure agents are informed about new routes, special fares, and additional services like baggage allowances.
- Offer incentives like commissions, discounts, or bonuses to motivate agents to promote the airline’s services.
Ticketing Officer
Egyptair
07.2006 - 12.2018
- Resolved customer complaints with professionalism, ensuring positive customer experiences.
- Trained new staff members on ticketing procedures, contributing to a knowledgeable and efficient workforce.
- Developed rapport with customers through attentive listening and effective communication skills, fostering repeat business.
- Maintained accurate records of all transactions, ensuring proper financial reporting and accountability.
- Handled refunds and exchanges in accordance with established guidelines, maintaining customer satisfaction levels.
- Assisted in implementing new ticketing system, resulting in reduced wait times and increased customer satisfaction.
Education
Bachelor in Commerce - Accounting And Finance
Cairo Universty
Cairo, Egypt 04.2001 -
Skills
Sales planning
Client relationship management
Sales reporting
Staff management
Order management
B to B sales
Accomplishments
NDC project manager for Aircairo as b2b portal and API with IT provider (TP Connect )
NDC-X project manager with Amadeus
Certification
Iata foundation ufta
Timeline
Egypt Sales Manager
AIRCAIRO
03.2024 - Current
Head of Ndc
Aircairo
11.2021 - 03.2024
Travel Agent Speicalist
Egyptair
01.2019 - 07.2021
Ticketing Officer
Egyptair
07.2006 - 12.2018
Bachelor in Commerce - Accounting And Finance
Cairo Universty
04.2001 -
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