Eslam Abdeldaym
Hosting Expert
Port Said
Summary
Proven Senior Hosting Specialist with a track record of enhancing customer satisfaction and streamlining operations at Helnan Hotel. Skilled in quality assurance and team collaboration, demonstrated through successful cross-functional projects and innovative problem-solving strategies. Achieved significant improvements in workflow efficiency and customer service quality, leveraging both technical communication and analytical thinking.
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Skilled Hospitality Specialist focused on maximizing guest satisfaction and operational efficiency through effective use of communication, organizational and problem-solving abilities. Top-notch communicator with excellent time management, administrative and customer service skills.
Personable and highly adaptable, bringing strong analytical abilities and collaborative spirit. Proficient in data analysis and project management, with solid grasp of industry-specific software. Committed to driving impactful results and contributing to team success.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Hotel Management Instructor
Port Said Joint Military Secondary Hotel School
08.2024 - Current
- Promoted classroom safety, collaboration, and best practices.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tested and evaluated students on materials presented in workshops and classes.
- Increased student participation via engaging lectures and assignments.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
- Boosted student performance by providing individualized support and targeted feedback.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
Senior Hosting Specialist
Helnan Hotel Is Affiliated With Egypt Tourism Comp
02.2023 - Current
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Led quality assurance efforts, maintaining high standards for all products and services.
- Enhanced customer satisfaction with timely and accurate issue resolution.
Hosting Specialist
The Village of Al-Fayrouz
02.2022 - 01.2023
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Negotiated with suppliers to reduce material costs, improving profit margins.
Hosting Specialist
Rista Hotel
01.2020 - 12.2021
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Conducted in-depth market research for identifying new business opportunities.
- Designed employee recognition program that improved morale and reduced turnover.
Education
High School Diploma -
The Technical Institute of Tourism And Hotels
Port Said 01.2022 - 06.2024
Skills
Customer relations
Quality assurance
Team collaboration
Analytical thinking
Expert problem solving
Documentation management
Continuous improvement
Quality assessment
Technical communication
Management collaboration
Certification
Certificate of Technical Proficiency
Timeline
Hotel Management Instructor
Port Said Joint Military Secondary Hotel School
08.2024 - Current
Senior Hosting Specialist
Helnan Hotel Is Affiliated With Egypt Tourism Comp
02.2023 - Current
Hosting Specialist
The Village of Al-Fayrouz
02.2022 - 01.2023
High School Diploma -
The Technical Institute of Tourism And Hotels
01.2022 - 06.2024
Certificate of Technical Proficiency
01-2022
Hosting Specialist
Rista Hotel
01.2020 - 12.2021
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