Summary
Overview
Work History
Education
Skills
Software
Accomplishments
Timeline
Hi, I’m

Eslam Elghatwary

Senior Personal Banker
Damietta
Eslam Elghatwary

Summary

Organized financial professional aiming to fulfill Personal Banker role within dynamic team. Driven to bring value through extended knowledge of financial products, services and branch operations.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Top-performing professional with substantial experience in banking and finance. Dedicated to establishing long-term relations with customers to demonstrate trust and decrease account closure rates. Adept at understanding customer needs to recommend appropriate banking products.

Overview

10
years of professional experience
17
years of post-secondary education
2
Languages

Work History

CIB
Damietta

Senior Personal Banker
07.2017 - Current

Job overview

  • Achieve Bank Target & Obtain CIB Values with high stranded service quality with customer
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Cross-sold credit cards, loans , life insurance and other bank products.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Established new accounts for prime , plus and wealth segments and serviced existing accounts to maximize revenue.
  • Direct customers to use alternative channels and maintain bank vision through going digital
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Trained new hires on customer service policies and procedures.


CIB
Damietta

Senior Teller
08.2015 - 06.2017

Job overview

  • Answered inquiries regarding checking and savings accounts and other related products.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Mentored and trained new tellers on bank procedures and customer service standards.
  • Arranged money received in cash boxes and coin dispensers according to denomination.
  • Counted, verified and handled bank deposits
  • Performed general teller duties

Banque Misr
Damietta

Microfinance Officer
03.2015 - 07.2015

Job overview

  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Maximized revenue through improved sales techniques
  • Increase client base and encourage existing clients to expand financial portfolios.

QNB
Damietta

Teller
11.2014 - 02.2015

Job overview

  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Handling all operation Cash & Non Cash transaction

Vodafone
Damietta

Customer Sales Representative
10.2013 - 11.2014

Job overview

  • Achieve store Target & Obtain Vodafone Values with high stranded service quality with customer
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
  • Handle All customer Complains & Handle All Cash Terminal with launching Of Vodafone Cash service

Education

Faculty of Commerce
Damietta University

Bachelor Degree from Accounting And Business Management
08.2008 - 08.2012

University Overview

Damietta Experimental Language School
Damietta

High School Diploma
08.1995 - 07.2008

University Overview

Skills

    Financial product knowledge

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Software

Microsoft office

Accomplishments

Accomplishments

    My Top Achievements :

    1- Act as Branch manager in June 2023

    2- Ranked number one over All personal banker across CIB C branches in 2022

    3- Winner of 30k Credit card marathon for July and August 2022 with 140 credit card

    4- No#1 in extravaganza contest all over the bank in 2019

    5 - No#1 in Prime Me contest all over the bank in 2020

    6-Winner of Deposits contest for 3 times in 2022

    7- Star award winner for 4 times ( 2018 2020 2021 2022 )

    8-Winner of AXA ( Bancassurance) contest for 3 Times in 2022

    9- Helped Branch to be number one ranked over all CIB C branches in 2022

    Courses :

    1- Customer Relationship manager (CRM)

    2- ICare

    3- IOwn

    4- Customer Service etiquette

    5- Hunter 2

    6- Connect your customers

    7-Financial market simulation

    8- CIB talent program

    9-Banking Basics course

Timeline

Senior Personal Banker
CIB
07.2017 - Current
Senior Teller
CIB
08.2015 - 06.2017
Microfinance Officer
Banque Misr
03.2015 - 07.2015
Teller
QNB
11.2014 - 02.2015
Customer Sales Representative
Vodafone
10.2013 - 11.2014
Faculty of Commerce
Bachelor Degree from Accounting And Business Management
08.2008 - 08.2012
Damietta Experimental Language School
High School Diploma
08.1995 - 07.2008
Eslam ElghatwarySenior Personal Banker