Eslam EmadEldin AbdElSattar Ahmed
Cairo
Summary
Methodical and customer-oriented professional banker, with 2 years of experience in the process of lending facilities with ability to multitask and manage deadlines. And 5 years of experience in customer-faced positions in high-pressure and fast-paced work environments within the retail sales industry. Offering practiced communication and critical thinking skills to resolve client issues and address complaints.
Overview
7
7
years of professional experience
Work History
Customer Service Officer
Banque Du Caire {BDC}
Giza, GZ
08.2018 - Current
- Attracts potential customers by answering product and service questions, suggesting information about other products and services
- Open new bank accounts according to laid down rules and guidelines
- Maintains customer records by updating account information
- Resolves product or service problems by clarifying customer's complaint, determining cause of problem, selecting and explaining best solution to solve any problem
- Improve customers' experience with bank by ensuring that customers are attended to promptly and all their challenges are resolved without delay
- Suggest effective ways through which bank can promote its products and services and increase customer satisfaction
- Analyzed customer feedback and identified trends that allowed for better and more personalized customer service
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies
Retail Credit Underwriter
Arab African International Bank {AAIB}
Cairo, C
11.2017 - 07.2018
Data Entry Specialist
Arab African International Bank {AAIB}
Cairo, C
09.2016 - 10.2017
Education
Master of Business Administration (MBA) of Finance & Banking -
Eslsca University
Cairo, CBachelor of Commerce in Accounting -
Cairo University
Giza, GZ05.2016
Skills
- Account Management
- Account Investigation
- Service Recommendations
- Quality Evaluation
- Customer Support
- Program Management
- Customer Complaint Resolution
- Financial Reporting
- Complaint Handling
- Statistical Analysis
Languages
Arabic
Proficient
C2
English
Advanced
C1
Spanish
Elementary
A2
Certifications Trainings
- Hacking Buyers, 02/01/23, (Sales Experts House)
- Information Security and Cyber Risk Awareness, 02/01/23, (Thomson Reuters)
- Winning Customer Together, 01/01/23, (Quest)
- Operational Risk Management, 07/01/20, (Egyptian Banking Institute {EBI})
- Anti Money Laundering, 05/01/20, (Egyptian Banking Institute {EBI})
- Fraud & Forgery of Currencies and Documents, 10/01/18, (Egyptian Banking Institute {EBI})
- Customer Experience, 10/01/18, (Quest)
- Sales, 10/01/18, (Quest)
- Self-Leadership, 10/01/18, (Quest)
- English Course, 04/01/15,
- ICDL International, 02/01/15
Timeline
Customer Service Officer
Banque Du Caire {BDC}
08.2018 - Current
Retail Credit Underwriter
Arab African International Bank {AAIB}
11.2017 - 07.2018
Data Entry Specialist
Arab African International Bank {AAIB}
09.2016 - 10.2017
Master of Business Administration (MBA) of Finance & Banking -
Eslsca University
Bachelor of Commerce in Accounting -
Cairo University
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