Eslam Harby Hussein Abdelaal
Cairo
Summary
IT Infrastructure Technologies : experience of 15 Years diversified technical experience in the Network Administration, Network Security Administration , Backup and System Administration , InfoSec , SOC , Cloud transformation , Disaster Recovery Solutions and IT Service Management in different Platforms such Palo Alto firewalls, Fortinet Firewalls, Palo Alto Panorama, Fortinet analyzer, Fortinet Web, Fortinet Mail, Cisco Routers and switches, Aruba MM, Aruba Airwave, Aruba RAP, Acronis Backup, Veaam Backup ,Veritas NetBackup , Riverbed WAN Optimization. , Prisma Access , Prisma SDWAN , AWS , Microsoft Azure , Forcepoint DLP , Microsoft Windows Administration , Active Directory , Microsoft System Center Family , QRadar , Alert Logic , Broadcom workload automations , Microsoft Exchange , Office365 , Manage Engine and TrendMicro. IT Strategy : Mastering the Art of developing IT strategies for Organizations based on the business needs and IT vision as well as managing the implementation of the agreed strategy. Team Management : Solid Experience in managing different team sizes with different level of experience , ages, and cultures either physically or virtually , with effective cascading for organization strategies to individuals Objectives , IT Projects Management : Highly successful in managing a IT Projects lifecycle, starting by gathering Client requirements, Run POCs, set implementation plan, until deliver project in efficient way.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
IT Infrastructure Director
SiPARADIGM DIAGNOSTICS INFORMATICS
New Jersyt - Remote
1 2023 - Current
- Supervises and controls the work of professional employees, and exercises discretion over day-to-day operations of the IT Department activity
- Overseeing the IT Department operations, managing IT capital budget and expenses
- Overseeing and developing information security policy and procedures in compliance with HIPPA regulations
- Analyzing cross-functional business metrics to select and evaluate strategic growth targets, manage vendors
- Monitoring employee resource allocation and tasking team leads on priorities
- Analyzing employee KPIs to measure department performance and identify improvement priorities
- Identifying additional staffing needs, interviewing potential employees, selecting best candidates for hiring.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
IT Infrastructure and Services Senior Manager
Savola Foods Company
Cairo, Cairo Governorate
01.2021 - Current
- Leads and manages Egypt infrastructure and Services team to deliver efficient, effective and customer focused support and management services, maintains all operational IT systems and deliver departments KPIs
- Serve as a single point of contact for Egypt IT Budget (all functions) in front of SFEG BLT including presenting justifications for budget increases, ROIs, and cost benefit analysis
- Lead Integration and standardization of Egypt IT infrastructures for 5 BUs
- Manage and oversee all Service Delivery reports to an agreed schedule (or on request), including management and performance reports to IT Management
- Ensuring that appropriate security controls are in place to protect the business from Cyber threats
- Perform incident management process reviews to ensure efficient and effective workflow and to effect improvements in response time and resolution
- Manage and oversee Problem Management across all Savola Egypt infrastructure Teams to drive performance excellence based on business defined priorities
- Management, development, and documentation of process and procedures for operational management
- Assist/drive the team in providing efficient 1st and 2nd level Support
- Perform service request process reviews to ensure efficient and effective workflow and to effect improvements in service quality and timely delivery
- Develop and maintain excellent business relationship with the Business\Regional IT
- Ensure an infrastructure operation service catalogue is implemented and maintained and as a minimum includes a full global applications inventory liked/related to a full SFC Global infrastructure inventory
- Participate in support, resolution, and communication activities in the event of major operational infrastructure outages or incidents
- Implement service level management processes to ensure that OLAs and SLA are always aligned with business\regional IT requirements within boundaries of scope and budget
- Take the ownership of infra-Ops related projects if/where required
- Responsible for IT Budget Tracking and cross charging activities for All Savola EGYPT Bus
- Supervise administration of Microsoft technology (Exchange, Active directory, SQL...), HP Servers, Cisco switches & Routing, Reverbed devices, ARUBA access points, EMC VNX storage, Palo Alto Firewalls and CCTV Systems
- Leading a team of 14 IT experts and coaching them to achieve the IT strategy and the department OKRs.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Provided strong leadership to enhance team productivity and morale.
Data Center & Cloud Transformation Manager
Savola Foods Company
Jeddah - Remotely
01.2020 - 12.2020
- Responsible For Data Centers teams for Savola Foods Group worldwide (Saudi Arabia, Egypt, Sudan, Morocco, Algeria, Turkey, Central Asia)
- Responsible for Identifying Group Cloud Transformation Strategy.
- Led cross-functional teams to successfully execute strategic initiatives, improving organizational performance.
- Evaluated potential vendors and partners for their ability to contribute positively to organization's transformation goals.
- Reduced operational costs by optimizing resource allocation and eliminating redundancies.
IT Operations & Network Manager
Savola Foods Company
Cairo, Cairo Governorate
01.2019 - 12.2019
- Develops and controls the annual operating expenditure (OPEX) and capital expenditure (CAPEX) budgets for IT Ops & Network to ensure that it's consistent with the overall strategic objectives of IT and the enterprise and is within the plan
- Conduct deals with suppliers and ISPs to achieve the company requirements of Services, WAN and (H/W) component (Servers, Switches, Firewall, etc.……) and ensure an uninterrupted business operation
- Prepare RFPs, bid proposals, contracts, scope of work reports, implementations plan and other documentation for IT projects and associated efforts
- Develops and controls the annual operating expenditure (OPEX) and capital expenditure (CAPEX) budgets for IT Ops & Network to ensure that it's consistent with the overall strategic objectives of IT and the enterprise and is within the plan.
Corporate System Administrator
Savola Foods Company
Cairo, Cairo Governorate
03.2014 - 12.2018
- Manage and maintain backup media such HP tape drives (LTO3,LTO5), HP storage works MSL2024 Media Library and EMC data Domain DD160
- Implement and manage security policy and virus protection using SCCM 2012 server with endpoint client
- Install new / rebuild existing physical/Virtual servers and configure hardware, peripherals, services, settings, directories, storage, etc
- In accordance with standards and project/operational requirements
- Manage and troubleshoot EMC VNX 5300 SAN Storage Operations (LUNs creation and migration, monitor disks I/O, upgrade products to last codes, upgrade disks firmware, configure zoning, monitor EMC fiber switches DS300-B, ensure SAN network redundancy
- Apply Operating System patches and upgrades on regular basis, upgrade administrative tools and utilities using SCCM 2012 R2 & Active Directory Group Policy, and Configure / add new services as necessary
- Prepared and maintained documentation of Data Center Assets, technologies, standards, migration projects and procedures
- Implement Savola Egypt backup strategy revamp Project on different Corporate Bus
- Responsible for support contracts with external vendors and partners regarding data center operations
- Implement and administrate Mail online archiving solution for business clients using VERITAS enterprise vault 12.0
- Implement Savola corporate digital identity Project (E-Mail Digital Signature)
- Implement and managing SCOM Monitoring project for whole Savola corporate (KSA & Egypt)
- Upgrading Savola Egypt exchange environment from 2010 to 2013.
IT Technical Support
Savola Foods Company
Suez, Suez
1 2011 - 02.2014
- Provide all IT Services Operations Including Technical support for clients and Manage User's requests
- Manage company IT Assets and monitor IT strategically stock
- Administration role for virtual and physical Servers (Microsoft server 2003, 2008, 2012)
- Implement Infrastructure documentation and origination
- Monitor and troubleshoot VPN layer 3 communication and VPN site to site communication
- Troubleshoot Layer 2, Layer3 cisco network devices (4500, c2960g, c3560, 2800, 3800)
- Administration role for Nortel PPX Telephone System
- Responsible for HR Attendant Control Application
- Responsible for Backup operations for virtual, physical servers and SQL Databases.
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
Education
Bachelor of Science - Computer Science
ALShorouk Academy
09.2004 - 05.2008
Certified MCTS: Administering and Deploying System Center 2012 Configuration Manager -
Certified MCSA: Microsoft Certified Solutions Associate (MC ID: 10496194 ) - undefined
Certified ITIL V3 Foundation - undefined
Certified MCSE Messaging: Microsoft Certified Solutions Expert - undefined
CCNA, Self-Study - undefined
VMware ICM 6.0 course - undefined
Palo Alto PCNSA - undefined
Microsoft Azure Architect Design - undefined
AZ-500: Microsoft Azure Security Technologies - undefined
Skills
Militarystatus
Fulfilled
Softskills
Fluent (Mother Tongue), Excellent, Communication Skills, Conflict Management, Coaching and leadership, Presentation Skills, Time Management, Negotiation Skills, Change management
Personal Information
- Date of Birth: 08/03/1988
- Nationality: Egyptian
- Marital Status: Married
Timeline
IT Infrastructure and Services Senior Manager
Savola Foods Company
01.2021 - Current
Data Center & Cloud Transformation Manager
Savola Foods Company
01.2020 - 12.2020
IT Operations & Network Manager
Savola Foods Company
01.2019 - 12.2019
Corporate System Administrator
Savola Foods Company
03.2014 - 12.2018
Bachelor of Science - Computer Science
ALShorouk Academy
09.2004 - 05.2008
IT Infrastructure Director
SiPARADIGM DIAGNOSTICS INFORMATICS
1 2023 - Current
IT Technical Support
Savola Foods Company
1 2011 - 02.2014
Certified MCTS: Administering and Deploying System Center 2012 Configuration Manager -
Certified MCSA: Microsoft Certified Solutions Associate (MC ID: 10496194 ) - undefined
Certified ITIL V3 Foundation - undefined
Certified MCSE Messaging: Microsoft Certified Solutions Expert - undefined
CCNA, Self-Study - undefined
VMware ICM 6.0 course - undefined
Palo Alto PCNSA - undefined
Microsoft Azure Architect Design - undefined
AZ-500: Microsoft Azure Security Technologies - undefined
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