Word & Excel
Eslam Hossam Jahin
Tour Leader
El Mansoria Haram
Summary
Motivated professional seeking to develop skills in a dynamic environment that promotes personal and professional growth. Committed to contributing effectively to team objectives while pursuing excellence in service delivery. Eager to embrace challenges that enhance capabilities and drive impactful results. Passionate about collaboration to achieve shared goals and elevate organizational success.
Overview
6
6
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Tour Leader
N.T.S Group
03.2023 - Current
- Leading and guiding tourists, ensuring comfort, and safety.
- Managing schedules, resolving customer inquiries, and ensuring satisfaction.
- Assisted clients with travel documentation requirements such as visas or permits, streamlining the pre-travel process for them.
- Ensured timely communication with clients before, during, and after tours to address any questions or concerns they had.
- Regularly reviewed feedback from clients and incorporated suggestions into future tours for continuous improvement of offerings.
- Contributed to positive company reputation by consistently receiving high ratings on post-tour evaluations from clients.
Online Sales and Assistant Manager
Al Rawda Group
05.2019 - 08.2020
- Managed online sales and customer service operations.
- Led a team, achieved sales goals, and maintained customer satisfaction.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
Bachelor's Degree - Guidance, Faculty of Tourism & Hotel Management
Helwan University
01-2021
Skills
Customer Service Excellence
Strong Communication Skills
Ability to Work Under Pressure
Teamwork and Collaboration
Conflict Resolution and Problem Solving
Time Management and Multitasking
Destination insights
Creative solutions
Effective time management
Team building
Public speaking
Presentation skills
Emergency response
Personal Information
- Date of Birth: 15th August 1999
- Nationality: Egyptian
- Marital Status: Single
- Military Service: Completed
Certification
Human Resource Management Diploma
Software
Timeline
Tour Leader
N.T.S Group
03.2023 - Current
Online Sales and Assistant Manager
Al Rawda Group
05.2019 - 08.2020
Bachelor's Degree - Guidance, Faculty of Tourism & Hotel Management
Helwan University