Eslam Khaled

Responsible for three lines in Nebras Technology

• Dental Practice management systems (Dentalore Cloud)
• Acadmic Dental Practice management systems (Dentalore D.S)
• Poly Clinic Practice management systems (El Hakeem)

"Think growing dental software sales by 10x is impossible? Hold my (metaphorical) drill! I did it at Nebras, and I'm itching for my next challenge. Bring on the complex, the stagnant, the underdog products – I thrive on turning zeroes into heroes."

Job Responsibility:

1. Product Strategy and Development:

• Market research and analysis: Understanding the dental industry trends, competitor landscape, and customer needs to inform product roadmap and development.
• Product planning and prioritization: Defining the product vision, setting goals, and prioritizing features based on market demand and business objectives.
• Collaboration with cross-functional teams: Working closely with engineers, designers, marketing, and sales teams to bring the product to life.

2. Product Marketing and Launch:

• Developing marketing materials and messaging: Creating compelling content, such as brochures, website copy, and social media posts, to promote the DPMS to dental practices.
• Organizing product demonstrations and webinars: Educating potential customers about the features and benefits of the DPMS and addressing their concerns.
• Setting pricing and sales strategies: Determining the pricing model for the DPMS and developing effective sales strategies to reach target customers.

3. Product Management and Support:

• Gathering and analyzing customer feedback: Collecting feedback from dental practices using surveys, interviews, and support channels to identify areas for improvement.
• Managing the product roadmap and backlog: Prioritizing bug fixes, new features, and enhancements based on feedback and data analysis.
• Providing ongoing product support: Ensuring dental practices have access to training, resources, and technical support to successfully use the DPMS.

4. Performance Monitoring and Optimization:

• Tracking key performance indicators (KPIs): Monitoring metrics such as user adoption, customer satisfaction, and revenue to measure the success of the DPMS.
• Identifying areas for improvement: Analyzing data and user feedback to identify areas where the DPMS can be improved to better meet the needs of dental practices.
• Optimizing the product and user experience: Making data-driven decisions to improve the usability, functionality, and overall user experience of the DPMS.

Responsibilities:

• Team Leadership :Recruit, hire, onboard, and train new sales representatives.
  Provide ongoing coaching and development to the sales team.
  Motivate and inspire the team to achieve their individual and collective goals.
  Foster a positive and collaborative team environment.
  
• Sales Management: Develop and implement sales strategies and plans aligned with company objectives.
  Set and monitor sales goals and quotas for the team and individual members.
  Conduct regular sales meetings and performance reviews.
  Analyze sales data and identify areas for improvement.
  Develop and implement effective sales tools and resources.
  
• Customer Relationship Management: Build and maintain relationships with key decision-makers at audiology clinics, ENT offices, and senior living facilities.
  Understand customer needs and present relevant hearing aid solutions.
  Negotiate and close sales deals.
  Provide ongoing customer support and service.
  
• Market Knowledge: Stay up-to-date on the latest trends and technologies in the hearing aid industry.
  Track competitor activity and market dynamics.
  Develop and implement effective competitive strategies.
  
• Other Responsibilities: Oversee administrative tasks related to sales, such as reporting and expense management.
  Participate in industry events and conferences.
  Represent the company professionally at all times.
  

Responsibilities:

• Customer Support: Answer customer inquiries via phone, email, and live chat, providing accurate and timely information about the product features and functionalities.
  Troubleshoot basic technical issues and escalate complex problems to the appropriate team.
  Build relationships with customers and foster a positive brand image.
  
• Product Demonstrations: Conduct engaging and informative product demonstrations for potential and existing customers, highlighting key features and benefits.
  Tailor presentations to meet specific customer needs and address their concerns.
  Provide hands-on training on product usage and best practices.
  
• Technical Expertise: Maintain a deep understanding of the product, staying up-to-date on new features and functionalities.
  Research and provide technical documentation and resources to customers.
  Work with the development team to identify and address product bugs and improvement opportunities.
  
• Communication and Collaboration: Develop strong communication skills to interact effectively with customers, colleagues, and other stakeholders.
  Collaborate with sales, marketing, and technical teams to ensure a consistent and positive customer experience.
  Actively participate in training sessions and knowledge sharing initiatives.
  
• Other Responsibilities: Contribute to internal documentation and knowledge base development.
  Monitor social media and online communities to understand customer sentiment and address concerns.
  Assist with onboarding new product specialists and sharing your expertise.
  

Responsibilities:

• Customer Support: Answer customer inquiries via phone, email, and live chat, providing accurate and timely information about the product features and functionalities.
  Troubleshoot basic technical issues and escalate complex problems to the appropriate team.
  Build relationships with customers and foster a positive brand image.
  
• Product Demonstrations: Conduct engaging and informative product demonstrations for potential and existing customers, highlighting key features and benefits.
  Tailor presentations to meet specific customer needs and address their concerns.
  Provide hands-on training on product usage and best practices.
  
• Technical Expertise: Maintain a deep understanding of the product, staying up-to-date on new features and functionalities.
  Research and provide technical documentation and resources to customers.
  Work with the development team to identify and address product bugs and improvement opportunities.
  
• Communication and Collaboration: Develop strong communication skills to interact effectively with customers, colleagues, and other stakeholders.
  Collaborate with sales, marketing, and technical teams to ensure a consistent and positive customer experience.
  Actively participate in training sessions and knowledge sharing initiatives.
  
• 
  

• Increased trainee retention rate by conducting regular check-ins and providing constructive feedback.
• Streamlined the onboarding process for new trainees, reducing time to productivity.
• Developed strong working relationships with trainees, fostering a supportive learning environment.

Focus on Your Area of Interest:

• Clinical research: If interested in research, consider contacting the Clinical Research department or the PERT program (https://www.57357.org/en/education-tabs/short-courses/) for potential trainee positions focused on pediatric cancer research.
• Biomedical engineering: For biomedical engineering interests, reach out to the Biomedical Engineering department directly to inquire about any trainee openings related to medical equipment or technology projects.
• Administration/support: If keen on administrative or support roles, contact the hospital's administration or human resources department for potential trainee positions across various departments.

Responsibilities:

• Media Relations:Develop and maintain relationships with key journalists, bloggers, and influencers across relevant technology, science, and business media outlets.
  Pitch compelling stories about IEEE’s research, publications, conferences, and activities.
  Secure media coverage and placements in high-profile publications and online platforms.
  Monitor media mentions and respond to inquiries.
  
• Content Creation:Develop and write engaging press releases, media kits, speeches, and other communications materials.
  Oversee the creation of social media content to promote IEEE initiatives and events.
  Manage the IEEE website content related to PR activities.
  
• Event Support:Develop and execute communication strategies for key IEEE events such as conferences, symposiums, and awards ceremonies.
  Provide media relations support and manage press activities during events.
  Create and distribute event press kits and materials.
  
• Social Media Management:Develop and implement a comprehensive social media strategy for IEEE, aligning with overall communications goals.
  Create and manage engaging content for IEEE's social media channels.
  Monitor and analyze social media performance and adjust strategies as needed.