Eslam Mahmoud Shehata

Banking sector

• Implemented effective sales strategies to boost revenue growth and surpass company targets.
• Collaborated with marketing teams to develop targeted campaigns that resonated with potential clients in various industries.
• Established strong business relationships by actively engaging with clients and understanding their needs.

Banking sector

• Processed customer transactions promptly, minimizing wait times.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
• Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
• Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.

• Verified accuracy, compliance and completeness of team auditing work.
• Trained junior auditors in best practices, improving overall team performance and skill sets.
• Conducted thorough reviews of financial statements, ensuring compliance with GAAP and other regulatory requirements.
• Built strong relationships with clients, fostering trust and open communication to facilitate accurate audits.
• Presented clear, concise audit findings reports to management, detailing observations and recommended corrective actions for identified issues.
• Enhanced audit efficiency by implementing risk-based auditing strategies.
• Evaluated the effectiveness of internal controls, recommending improvements to enhance operational efficiency and mitigate risks.

• Boosted sales performance by implementing effective team training and coaching strategies.
• Mentored junior team members to develop their skills and advance their careers with the company.
• Managed a high-performing sales team, consistently achieving and surpassing set targets.
• Led weekly sales meetings to review performance metrics and develop action plans for continuous improvement.
• Implemented new sales techniques and tools that led to increased efficiency and effectiveness in acquiring new customers.

• Optimized call scripts by incorporating persuasive language techniques for more impactful conversations with prospects.
• Mastered product knowledge to confidently address customer inquiries while positioning the company''s offerings as an ideal solution for their needs.
• Expanded client base through targeted prospecting efforts, generating new leads for the company''s products or services.
• Enhanced overall efficiency by staying organized, setting realistic goals, and consistently following through on tasks until completion.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls to answer questions about products and services.
• Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
• Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.

• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Secured media coverage for clients through strategic pitching and relationship-building with journalists.
• Increased brand visibility by developing and executing successful PR campaigns.
• Communicated with media weekly to build relationships and optimize press coverage.
• Developed campaigns to increase public awareness of company and engage customers.
• Organized fundraising initiatives for the band program, raising money for new equipment, uniforms, and travel expenses.
• Organized fundraising campaigns that helped secure necessary funding for student-led initiatives and events.

One of National Bank of Egypt company’s

• Collaborated with fund managers regularly to align efforts to confirm accurate financial reporting.
• Streamlined accounting processes for increased efficiency and reduced errors.
• Organized regular client meetings for portfolio reviews, ensuring their investments remained aligned with their financial objectives.

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Strengthened communication skills through regular interactions with others.
• Paid attention to detail while completing assignments.