Eslam Mohamed
Giza
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Credit Administration Officer
Agricultural Bank OF Egypt
Egypt, Giza
10.2020 - Current
- Follow up on Collateral Provided By Customers and Register Collateral in Egyptian Collateral Registry
- Follow up on the implementation of the customer's Credit approval condition
- Responsible for creating credit risk reports, related different MIS as well as monitoring and analyzing portfolio through different segmentations to detect risk areas as well as growth opportunities, also providing timely commentary to senior management and submitting all reporting requirements related to the portfolio.Encode and activate credit limits and ensure accurate detailing before inputting the same into the Bank’s system, Maintain accuracy with regards to the application of
interest rates, commission, charges and various types of fees, Prepare instructions for provisioning of accounts, customer grade changes, suspension of interest changes and write-off entries, Prepare Facility Summary Sheet and share copies of
Loan Agreements to Loan Middle Office related to Loan Administration Function, Carry out monthly activities such as review of limits in GLCMS and Core Banking System. Encode to date Overdraft interest rates codes in the Bank’s system, and
amendment of interest rates as applicable.
Banking Customer Service Representative
National Bank OF Egypt
Egypt, Giza
12.2016 - 10.2020
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Streamlined account opening processes for new clients, resulting in a more efficient and user-friendly experience.
- Answered m bank phone lines and give customers information about them transaction
- Make all Requests for customer through Phone
- Educated customers about available services, products and bank resources.
Customer Service Representative
Vodafone
Egypt, Cairo
02.2015 - 12.2015
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Frankfurt School of Finance And Management - Certified SME Finance Practitioner
Egyptian Banking Institute
Egypt 05.2023 - Feb 2024
Financial Analysis And Reading Financial Indicator -
Arab Academy For Management Banking And Financial
Egypt 12.2023 - 12.2023
Credit Follow Up Management Work -
Egyptian Banking Institute
Egypt 11.2023 - 11.2023
Fundamentals of Credit Risk Management -
Egyptian Banking Institute
Egypt 10.2023 -
Legal Aspects of Banking Operations -
Egyptian Banking Institute
Egypt 06.2022 - 06.2022
Application Of Financial Reporting Standard IFRS9 -
Arab Academy For Management Banking And Financial
Egypt 08.2021 - 08.2021
Murabaha And Shariah Controls -
Arab Academy For Management Banking And Financial
Egypt 08.2021 - 08.2021
Bachelor OF Commerce - Accounting
Cairo University
Egypt 09.2012 - 06.2016
Skills
Credit management
Timeline
Financial Analysis And Reading Financial Indicator -
Arab Academy For Management Banking And Financial
12.2023 - 12.2023
Credit Follow Up Management Work -
Egyptian Banking Institute
11.2023 - 11.2023
Fundamentals of Credit Risk Management -
Egyptian Banking Institute
10.2023 -
Frankfurt School of Finance And Management - Certified SME Finance Practitioner
Egyptian Banking Institute
05.2023 - Feb 2024
Legal Aspects of Banking Operations -
Egyptian Banking Institute
06.2022 - 06.2022
Application Of Financial Reporting Standard IFRS9 -
Arab Academy For Management Banking And Financial
08.2021 - 08.2021
Murabaha And Shariah Controls -
Arab Academy For Management Banking And Financial
08.2021 - 08.2021
Credit Administration Officer
Agricultural Bank OF Egypt
10.2020 - Current
Banking Customer Service Representative
National Bank OF Egypt
12.2016 - 10.2020
Customer Service Representative
Vodafone
02.2015 - 12.2015
Bachelor OF Commerce - Accounting
Cairo University
09.2012 - 06.2016
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