Eslam Mohamed
Cash Collection Officer
Giza
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Support general operations, data management, customer service, data analysis, issue identification and resolution.
- Provided data analysis and management for material planning functions for the conversion of an operational system
- Collaborate with senior managers to identify and solve a variety of issues and to clarify management objectives through data analysis.
Overview
6
6
years of professional experience
Work History
SME
Talabat
05.2021 - 01.2024
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Improved supply chain efficiency by analyzing and optimizing logistics processes.
- Conducted thorough data analysis, providing valuable insights for strategic decision-making in logistics operations.
- Collaborated with cross-functional teams, driving continuous improvement in logistics operations.
- Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.
- Presented findings to executive leadership teams through concise presentations, influencing future strategy development.
Dispatcher
Talabat
11.2019 - 05.2021
- Maintained updated and detailed records of calls in physical and electronic database
- Directed investigations to verify and resolve customer or shipper complaints
- Directed dispatching, routing and tracking fleet vehicles
- Trained new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction
- Received new orders, prepared documentation and assigned personnel.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Coordinated cross-departmental efforts to execute successful marketing campaigns for key accounts.
- Directed high-impact projects from conception to completion, consistently delivering on time and within budget constraints.
- Analyzed data trends to inform decision making processes, leading to more informed choices for future actions.
Cash Collection Officer
Talabat
01.2024 - Current
- Analyzed trends in account performance data to identify areas requiring intervention or improvement opportunities.
- Documented all daily collections and delinquent account activities by uploading information to company's database.
- Validate daily discrepancy transaction to return the amount or deduct it from the rider wallet.
Administration Assistant
CIB
11.2018 - 11.2019
Customer Service Representative
NBE
10.2017 - 09.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Processed customer adjustments to maintain financial accounts.
Education
9 Levels: English -
American University - Tahrir Square
Data Science: Python-SQL - undefined
Planet Skills - Dokki
Google Slides - undefined
Udemy - Online
Excel Udemy - Online Excel for Analysis - undefined
Udemy - Online
Google Sheet-pivot Table - undefined
Udemy - Online
Leadership: Becoming an Effective and Dynamic Lea - undefined
Udemy - Online
Bachelor Degree of Commerce: accounting -
Higher Institute of Advanced Academy - El-Haram
Skills
Database Management
undefinedTimeline
Cash Collection Officer
Talabat
01.2024 - Current
SME
Talabat
05.2021 - 01.2024
Dispatcher
Talabat
11.2019 - 05.2021
Administration Assistant
CIB
11.2018 - 11.2019
Customer Service Representative
NBE
10.2017 - 09.2018
9 Levels: English -
American University - Tahrir Square
Data Science: Python-SQL - undefined
Planet Skills - Dokki
Google Slides - undefined
Udemy - Online
Excel Udemy - Online Excel for Analysis - undefined
Udemy - Online
Google Sheet-pivot Table - undefined
Udemy - Online
Leadership: Becoming an Effective and Dynamic Lea - undefined
Udemy - Online
Bachelor Degree of Commerce: accounting -
Higher Institute of Advanced Academy - El-Haram
Similar Profiles
Abdallah HassanAbdallah Hassan
Sr. Coordinator - MIS at TalabatSr. Coordinator - MIS at Talabat
Abu SananAbu Sanan
Manager - Regional Operations for MENA at TalabatManager - Regional Operations for MENA at Talabat
SRAVANI CHANDRASRAVANI CHANDRA
Team Lead Account Management at TalabatTeam Lead Account Management at Talabat
Doaa Mohamed AhmedDoaa Mohamed Ahmed
Content Account Advisor at TalabatContent Account Advisor at Talabat
Abeer KamalaldeenAbeer Kamalaldeen
Data Engineer at DGteraData Engineer at DGtera