Eslam Mohamed
Cash Collection Officer
Giza
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Support general operations, data management, customer service, data analysis, issue identification and resolution.
- Provided data analysis and management for material planning functions for the conversion of an operational system
- Collaborate with senior managers to identify and solve a variety of issues and to clarify management objectives through data analysis.
Overview
6
6
years of professional experience
Work History
SME
Talabat
05.2021 - 01.2024
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Improved supply chain efficiency by analyzing and optimizing logistics processes.
- Conducted thorough data analysis, providing valuable insights for strategic decision-making in logistics operations.
- Collaborated with cross-functional teams, driving continuous improvement in logistics operations.
- Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.
- Presented findings to executive leadership teams through concise presentations, influencing future strategy development.
Dispatcher
Talabat
11.2019 - 05.2021
- Maintained updated and detailed records of calls in physical and electronic database
- Directed investigations to verify and resolve customer or shipper complaints
- Directed dispatching, routing and tracking fleet vehicles
- Trained new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction
- Received new orders, prepared documentation and assigned personnel.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Coordinated cross-departmental efforts to execute successful marketing campaigns for key accounts.
- Directed high-impact projects from conception to completion, consistently delivering on time and within budget constraints.
- Analyzed data trends to inform decision making processes, leading to more informed choices for future actions.
Cash Collection Officer
Talabat
01.2024 - Current
- Analyzed trends in account performance data to identify areas requiring intervention or improvement opportunities.
- Documented all daily collections and delinquent account activities by uploading information to company's database.
- Validate daily discrepancy transaction to return the amount or deduct it from the rider wallet.
Administration Assistant
CIB
11.2018 - 11.2019
Customer Service Representative
NBE
10.2017 - 09.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Processed customer adjustments to maintain financial accounts.
Education
9 Levels: English -
American University - Tahrir Square
Data Science: Python-SQL - undefined
Planet Skills - Dokki
Google Slides - undefined
Udemy - Online
Excel Udemy - Online Excel for Analysis - undefined
Udemy - Online
Google Sheet-pivot Table - undefined
Udemy - Online
Leadership: Becoming an Effective and Dynamic Lea - undefined
Udemy - Online
Bachelor Degree of Commerce: accounting -
Higher Institute of Advanced Academy - El-Haram
Skills
Database Management
Dispatch Coordination
Documentation And Reporting
Coaching
Shift Scheduling
Employee Evaluation
Quality Improvement
SOP Adherence
Attention to Detail
Complex Problem-Solving
Analytical Thinking
Goal Setting
Evaluating Employee Work
Daily workflow improvement
Timeline
Cash Collection Officer
Talabat
01.2024 - Current
SME
Talabat
05.2021 - 01.2024
Dispatcher
Talabat
11.2019 - 05.2021
Administration Assistant
CIB
11.2018 - 11.2019
Customer Service Representative
NBE
10.2017 - 09.2018
9 Levels: English -
American University - Tahrir Square
Data Science: Python-SQL - undefined
Planet Skills - Dokki
Google Slides - undefined
Udemy - Online
Excel Udemy - Online Excel for Analysis - undefined
Udemy - Online
Google Sheet-pivot Table - undefined
Udemy - Online
Leadership: Becoming an Effective and Dynamic Lea - undefined
Udemy - Online
Bachelor Degree of Commerce: accounting -
Higher Institute of Advanced Academy - El-Haram