Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
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Eslam Mohiy

Eslam Mohiy

Branch Manager

Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Retail Store Manager

Brand 2s Home Wear
11.2022 - Current
  • Completed routine store inventories.
  • Rotated merchandise and displays to feature new products and promotions.
  • Optimized store displays and appearance via strategic merchandising.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Approved regular payroll submissions for employees.
  • Reported issues to higher management with great detail.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Submitted orders for new inventory.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Excellent communication skills, both verbal and written.
  • Gained strong leadership skills by managing projects from start to finish.
  • Learned and adapted quickly to new technology and software applications.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Retail Team Leader

Brand 2s Home Wear
09.2021 - Current
  • Increased sales performance with effective merchandising displays and promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Demonstrated strong leadership skills, setting an example for professionalism and dedication that inspired team members to consistently strive for excellence in their roles.

Retail Assistant Manager

Brand 2s Home Wear
09.2021 - Current
  • Contributed to successful store audits by consistently adhering to company policies and procedures regarding cash handling, inventory control, and other operational processes.
  • Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Trained employees in suggested selling and merchandising techniques to meet sales quotas.
  • Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
  • Led weekly sales meetings where individual accomplishments were recognized while addressing areas requiring improvement as a team.
  • Excellent communication skills, both verbal and written.
  • Supported retail manager by identifying and leveraging partnerships that benefited community and store.
  • Assisted in budget planning and financial reporting, contributing to the achievement of fiscal goals.
  • Developed strong relationships with vendors, negotiating favorable terms for product procurement.
  • Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
  • Defined clear targets and objectives and communicated to other team members.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Strengthened communication skills through regular interactions with others.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Retail Supervisor

Brand Active
01.2015 - 05.2021
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
  • Mentored new sales associates to contribute to store's positive culture.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Reduced employee turnover rate by fostering a positive work environment with open communication channels.

Education

Bachelor of Laws - The Law

Banha University, Faculty of Law
Banha, Egypt
04.2001 -

Skills

    Adaptability and Flexibility

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Software

Odoo Implementer

A user of the Odoo system in the field of retail sales

Odoo Studio

Configuration odoo

Odoo course implementer

Sales points and employees and inventory

Certification

Odoo functional course {27+hours}

Timeline

Odoo functional course {27+hours}

09-2023

Retail Store Manager

Brand 2s Home Wear
11.2022 - Current

Retail Team Leader

Brand 2s Home Wear
09.2021 - Current

Retail Assistant Manager

Brand 2s Home Wear
09.2021 - Current

Retail Supervisor

Brand Active
01.2015 - 05.2021

Bachelor of Laws - The Law

Banha University, Faculty of Law
04.2001 -

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Eslam MohiyBranch Manager