Eslam M. Shady

Work History

Regional Director of Sales and Operations

Block Gemini Technologies LLC

01.2021 - Current

Fully incorporated Egypt office logistics for operations and compliance with social and labor law as the managing director per the trade license
Finalized the legalities of establishing Egypt HQ with the Law and the audit firms
Prepare the startup budget forecast through Capex and Opex
Overseeing special projects such as Block chain solutions, smart contracts, ERP, KYC, NFT, crypto TGE, in house software development and tracking progress towards company goals
Oversee new business and sales opportunities in Egypt, UAE, India, Luxemburg and Canada
Set the office organization chart and workflow
Interview and hire office employees
Working with the Marketing and technical product teams to ensure the proper solution delivery
Build and promoted a strong, long-lasting customer relationship by partnering and understanding customers' needs
Supervise the day-to-day operations and assisting staff members
Plan and coordinate administrative procedures and systems and devising ways to streamline processes
Ensure the smooth and adequate flow of information within the company to facilitate other business operations
Ensure operations adherence to policies and regulations
Work with the accounting and management teams to set budgets, monitor spending, payroll process and other expenses
Led, motivate and support the team to ensure they are able to perform at their best.
Managed budgeting and financial reporting processes for the region, maintaining fiscal responsibility and accountability at all times.
Served as a respected thought leader within the industry, representing the company at trade shows, conferences, and other professional events.
Optimized inventory management processes by implementing forecasting tools and demand planning techniques, reducing stockouts and excess inventory costs.
Spearheaded the development of regional marketing campaigns that effectively increased brand awareness and lead generation efforts.
Developed high-performing sales teams through targeted recruitment, training, and performance management initiatives.
Increased regional sales revenue by implementing strategic sales plans and fostering strong relationships with key clients.
Facilitated regular communication between regional teams and global headquarters, enabling effective collaboration and knowledge sharing across the organization.
Collaborated with cross-functional teams to develop innovative solutions addressing customer needs and market opportunities.
Coached team members on effective negotiation tactics to close deals with major accounts while maximizing profit margins.
Ensured compliance with corporate policies as well as local laws/regulations throughout regional operations, minimizing risk exposure for the organization.
Implemented data-driven decision-making processes, driving significant improvements in sales performance metrics.
Led successful product launches in multiple territories, contributing significantly to overall company growth.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Sales & Operation Director

Cord Digital Marketing

01.2021 - 10.2021

Defining, implementing and revising operational policies and guidelines
Developing and executing new growth directives and new clients
Overseeing the sales, social media, Web development, Google AdWords and SEO process
Working with the human resources department to create job descriptions, hire competent personnel and oversee employee training programs
Working with the human resources department to develop and implement staff evaluation parameters
Ongoing meetings with departmental heads to develop financial plans and ensure operational compliance
Keeping track of the company's revenue margins and conduct budget reviews to maximize profits
Overseeing client support services and requirements
Managing procurement and resource allocation
Successfully restructured the sales department
Created an end-to-end sales process and workflow
Setting and communicating weekly, monthly, quarterly, and annual sales goals
Developing and implementing strategic plans to achieve sales targets
Assessing costs, market requirements and competitors
Estimating sales volume for current and new services
Created a new lead management system to be fully integrated with the CRM
Advertising, Digital Marketing, Websites, Multimedia, and Animations to increase the company market shares
Successfully closed major Digital deals within Egypt and the Middle east
High leads conversion rate.
Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Monitored office workflow and administrative processes to keep operations running smoothly.
Established departmental performance goals and provided feedback for underperforming areas.
Facilitated cross-functional collaboration for improved decision-making processes within the organization.

Sales Manager

Etisalat

04.2017 - 12.2020

Successfully improved the SLA and KPIs of the vendor from 65% to 90% adherence
Managed the daily quality control inspections on the documents processed to 98%
Managed two vendors (Xerox and Infas ME) with a staff of more than 150 agents
Held meetings with the product steering comity, project manager and functional management to discuss project impediments, needed resources or issues/delays in completing the task
Presented on Bi annual bases the department performance to the Senior vice president
Created system enhancement CRs
Prepared daily, weekly and monthly reports to ensure the targets are met and quality is delivered to the highest pre-set standards
Carried out training and orientation of the newly vendor hired staff
Conducted the final interviews for the new vendor's hiring
Closely monitored the vendor staff performance and working towards continuously improving quality of outputs
Maintained an annual strategic plans with implementation time frames
In charge for Financial, Marketing and Hiring for the BU as each unit was independently operated
Provided on-job trainings with a follow-up system
Managed the certification process and system
Maintained the branding reputation and the confidentiality
Encouraged a high customer focused attitude and promoting an open communication within the work environment
Implemented security and safety plans for the customers and employees as well as assets insurance plan as per the civil defense rules and regulations
Highly involved in daily interactions and servicing with office clients
Took an active role in the development and implementation of all organizational policies, rules and regulations.

Documentation & Vendor Manager

Du Telecommunications

04.2013 - 03.2017

Liaising between the marketing department and vendors.
Managed vendor performance to maximize profitability and achieve financial objectives.
Reduced costs by identifying opportunities for consolidation of services and strategic partnerships with key suppliers.
Streamlined procurement processes for increased efficiency in sourcing, negotiating, and contracting with vendors.
Achieved cost savings through skillful negotiation tactics during contract renewals or termination discussions with underperforming vendors.
Negotiated favorable contract terms with suppliers, securing quality products at competitive prices while protecting company interests.
Optimized inventory levels by closely monitoring demand trends and collaborating with cross-functional teams to forecast future needs.
Led cross-functional project teams to evaluate new technologies and solutions for integration into the company''s supply chain strategy.
Conducted thorough risk assessments for potential vendors, mitigating potential disruptions to operations from unreliable suppliers.
Developed comprehensive vendor management policies, ensuring consistency in vendor selection, evaluation, and performance monitoring across the organization.
Trained team members on best practices in vendor management, fostering a culture of continuous learning within the department.

Multi Business Unit Manager (3 Branches)

Berlitz Language Center

12.2010 - 12.2012

Increased efficiency by implementing new business unit strategies and streamlining operations.
Balanced risk management with strategic objectives to optimize overall business performance outcomes.
Communicated regularly with executive leadership regarding progress updates, challenges, and achievement highlights within the unit.
Managed budgets and resources effectively to achieve financial goals and maximize profitability.
Identified growth opportunities by staying current on industry trends and competitive insights.
Conducted detailed market analysis for informed decision-making and strategic planning.
Monitored performance metrics regularly to identify areas for improvement and drive continuous progress.
Enhanced employee skills with targeted training programs, contributing to a high-performing workforce.
Strengthened organizational culture by promoting core values throughout daily operations.

Operations & Training Manager

ERA Real Estate Middle East & North Africa

07.2005 - 11.2010

Developed the Operational & Training Manual for MENA franchises Managed 13 branches in Egypt & 8 in Middle East and North Africa region Approved marketing and advertising Franchise materials before printing
Managed the operations training budget, allocating resources strategically for maximum impact on employee development.
Increased employee engagement by incorporating interactive elements and real-world scenarios into training sessions.
Streamlined onboarding processes for new hires, ensuring a smooth transition into the company culture and workflow.
Created an environment of continuous learning by fostering an open feedback culture among team members.
Facilitated leadership development trainings for aspiring managers or supervisors within the organization.
Reduced turnover rates by addressing skill deficiencies in a timely manner with tailored retraining interventions.
Implemented a train-the-trainer model, empowering team leads to deliver consistent instruction across departments.
Promoted knowledge-sharing practices within teams, encouraging employees to contribute their expertise for collective growth.
Developed effective training materials and resources to accommodate diverse learning styles, leading to increased retention of information.
Enhanced employee performance through ongoing coaching, mentoring, and feedback sessions.
Optimized scheduling processes to minimize downtime during critical operational periods while still ensuring access to essential trainings.
Improved training efficiency by developing and implementing comprehensive operational training programs for all staff members.
Collaborated with cross-functional teams to identify skills gaps and strategize targeted training initiatives for improvement.
Developed and implemented comprehensive training program to increase employee productivity and morale.
Conducted orientation sessions and organized on-the-job training for new hires.
Managed development of e-learning training materials and activities to enhance learning experiences.
Managed all exempt employee coaching, training, and performance improvement actions.

Summary

Overview

Work History

Regional Director of Sales and Operations

Sales & Operation Director

Sales Manager

Documentation & Vendor Manager

Multi Business Unit Manager (3 Branches)

Operations & Training Manager

Education

Bachelor of Commerce - English -

Skills

Training

Certification

Languages

Timeline

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