Summary
Overview
Work History
Education
Skills
Programming ,Graphic Design and Gym.
Timeline
Generic
Eslam Nader

Eslam Nader

Giza

Summary

Experienced Personal Senior Banker with 7 years in operation and customer service, strong mathematical skills and a devotion to customer service. Highly adept in banking transaction, bringing forth a proven track record of client satisfaction. Knowledgeable about credit and loan processes, and committed to continually enhancing my skills and banking expertise. A strong team member with the ability to work independently, as well as within a division. Ability to Work Under Pressure.

Hardworking Senior Teller educated in working with banking tools and solving problems efficiently and effectively. Manages multiple tasks simultaneously while meticulously monitoring details. Provides personalized attention to all customers. Solid knowledge of compliance and banking regulations.

Overview

11
11
years of professional experience

Work History

Senior Teller

Credit Agricole Bank
04.2017 - Current
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Managed overdraft reports and performed audits.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Enforced compliance with bank regulations and policies to reduce financial risks.
  • Recognized and prevented fraudulent activities and suspicious transactions.
  • Developed and implemented innovative strategies to improve customer satisfaction and increase sales.
  • Investigated and promptly resolved issues with patron accounts.
  • Identified potential needs through observation, questioning, and listening.
  • Mentored and trained new tellers on bank procedures and customer service standards.
  • Handled foreign currency and performed currency transaction reports.

Teller

Credit Agricole Bank
03.2015 - 04.2017
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Handled various accounting transactions.
  • Cross-sold credit cards, loans and other bank products.

Call Center Agent

Credit Agricole
04.2015 - 05.2016
  • Addressed customer account discrepancies and concerns.
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.

Call Center Agent

Etisalat
01.2013 - 03.2015
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Addressed customer account discrepancies and concerns.
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
  • Maintained and managed customer files and databases.
  • Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.

Freelancer

Motion Graphic Designer
01.2017 - Current
  • Creating motion graphic video from sketching to exporting.
  • Created complex animations for smartphones, computers and websites.
  • Studied and maintained style guidelines while producing unique animation creations.
  • Developed storyboards outlining animation plans.
  • Designed mock-ups and simulations for review, finding and fixing animation problems.
  • Implemented variables such as anticipation and impact for model development.

Education

Full Mark - Motion Graphic Diploma

Russian Language Institute
Egypt
02.2021

bachelor - Accounting

Cairo University
Giza
2012

Skills

  • Workflow Processes
  • Branch Operations
  • Internal Controls and Reporting Systems
  • Bank Transaction Processing
  • Customer Inquiries
  • Cash Flow and Financial Analysis
  • Core Banking
  • Problem-Solving Skills
  • Banking Standards

Programming ,Graphic Design and Gym.

Motion graphic design and software development are my passion field ,

I am a certified motion graphic designer I completed too many projects for different companies .

Now I start learning programming languages and software development.

Timeline

Senior Teller

Credit Agricole Bank
04.2017 - Current

Freelancer

Motion Graphic Designer
01.2017 - Current

Call Center Agent

Credit Agricole
04.2015 - 05.2016

Teller

Credit Agricole Bank
03.2015 - 04.2017

Call Center Agent

Etisalat
01.2013 - 03.2015

Full Mark - Motion Graphic Diploma

Russian Language Institute

bachelor - Accounting

Cairo University

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Eslam Nader