ESLAM REFAAY
Engineer
Cairo,EGYPT
Summary
Mechanical engineer Visionary leader with strategic mindset and proven ability to drive technology initiatives and foster collaborative team environments. Demonstrates strong project management and interpersonal skills, coupled with deep understanding of engineering principles. Committed to delivering innovative solutions that enhance operational efficiency and propel organizational growth.
Overview
24
24
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Head of Operations
Armed Forces
Cairo, Cairo Governorate
07.2023 - 01.2025
- Fostered a positive work environment with open communication channels.
- Negotiated contracts with vendors, securing optimal pricing and terms.
- Conducted employee training programs to enhance skill sets.
- Implemented risk management plans and obtained company assets.
- Established clear budgets and cost control strategies to meet objectives.
- Created classification systems to manage archives.
- Drafted procedural statements and guidelines for company-wide use.
- Developed organizational policies for administrative oversight and internal controls.
- Investigated issues affecting group operations, prepared reports, and helped correct problems.
- Coordinated hiring, recruitment, and training strategies to build a successful administrative team.
- Represented organizations at seminars, conferences, and business events.
- Organized financial and operational data to help with yearly budgeting and planning.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Led and managed administrative staff to maintain smooth daily operations.
- Monitored health and safety measures for guaranteed compliance.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Analyzed and resolved complex resource management issues for optimized scheduling.
- Designed and implemented training to further develop staff based on business goals.
- Streamlined processes to improve and optimize office operations.
- Oversaw facility upgrades, ensuring compliance with safety regulations.
- Achieved team collaboration with regular staff meetings and feedback loops.
- Improved workflow efficiency for enhanced productivity.
- Led diverse teams, promoting a cooperative work environment.
- Directed daily operations, ensuring smooth business continuity.
- Created an efficient resource allocation plan to maximize utilization.
- Facilitated interdepartmental cooperation for streamlined processes.
- Streamlined internal processes by implementing new operational strategies.
- Devised contingency plans, preparing for potential crises or disruptions.
- Coordinated cross-departmental initiatives to achieve overall business objectives.
- Developed supplier partnerships for improved supply chain management.
- Investigated issues affecting group operations, prepared reports, and helped correct problems.
Manager on duty
Armed Forces
Cairo, Cairo Governorate
01.2022 - 07.2023
- Implemented innovative strategies to boost team morale and productivity.
- Developed contingency plans to handle any unforeseen business disruptions smoothly.
- Assisted in budget planning and financial review processes regularly.
- Resolved operational issues promptly, minimizing downtime significantly.
- Fostered a positive work environment through effective leadership skills.
- Facilitated regular team meetings, fostering open communication and collaboration.
- Managed all aspects of daily operations whilst on duty.
- Ensured compliance with company policies and procedures for improved performance.
- Liaised with external vendors as part of supply chain management.
- Coordinated staff schedules to ensure smooth running of business operations.
- Collaborated effectively with other managers for cohesive team efforts.
- Maintained high standards of cleanliness and safety within the premises.
- Conducted risk assessments routinely, mitigating potential threats proactively.
- Spearheaded training programs for staff development and growth.
- Monitored employee performance with frequent evaluations and feedback sessions.
- Oversaw inventory management, avoiding stock shortages or excesses.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Investigated issues affecting group operations, prepared reports, and helped correct problems.
- Designed and implemented training to further develop staff based on business goals.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Created digital file classification system for company-wide use.
- Created classification systems to manage archives.
- Drafted procedural statements and guidelines for company-wide use.
Warehouse manager
Armed forces
Cairo, Cairo Governorate
07.2019 - 01.2022
- Liaised with transport companies to enable on-time deliveries nationwide.
- Investigated discrepancies in inventory records; ensured swift resolution of errors.
- Implemented cost-saving measures, leading to a significant reduction in overheads.
- Developed contingency plans, minimizing disruption during peak periods or unforeseen events.
- Reduced order processing times by improving picking and packing methods.
- Managed supplier relations for seamless procurement processes.
- Optimized space utilization by rearranging the warehouse layout.
- Supervised daily warehousing activities to ensure operational efficiency.
- Maintained a clean work environment, promoting effective workflow and reducing hazards.
- Enhanced team morale with open communication and positive leadership.
- Handled employee issues professionally, resulting in increased job satisfaction rates amongst the workforce.
- Directed staff training for improved competency and productivity levels.
- Improved accuracy of stock control with regular database updates.
- Improved warehouse layout to maximize storage space.
- Managed warehouse inventories, suggesting and implementing ideas to improve product movement processes.
- Monitored warehouse safety and swiftly resolved hazards.
- Operated forklifts and low-level order pickers with precision.
- Operated forklifts and pallet jacks in alignment with safety protocols.
- Reported daily warehouse performance data and updated company logs.
- Reduced safety hazards and fostered sustainability through careful sorting and disposal of refuse and recyclables.
- Investigated process faults and devised targeted solutions.
- Minimized accidents and near misses with rigorous health and safety training.
- Enhanced picking and packing output through targeted team coaching and feedback.
- Tracked storage levels and controlled stock to meet supplier requirements and fulfill contract terms.
Operations director
Armed forces
Cairo, Cairo Governorate
01.2016 - 07.2019
- Leveraged data analytics tools for informed decision-making strategy.
- Collaborated with sales team to streamline customer experience and boost client retention rates.
- Nurtured relationships with key industry partners to expand business horizons.
- Developed standard operating procedures, enhancing efficiency at all organizational levels.
Procurement engineer
Armed Forces
Cairo, Cairo Governorate
07.2014 - 01.2016
- Identified potential areas of cost-saving within the procurement process without compromising quality.
- Coordinated regular inventory audits for efficient stock management.
- Established relationships with vendors for better negotiation opportunities.
- Handled complex negotiations with suppliers resulting in significant cost savings without sacrificing service level agreements.
Repair manager
Armed forces
Cairo, Cairo Governorate
01.2011 - 07.2014
- Organized staff training sessions, enhancing technical knowledge base.
- Stayed updated on industry trends to keep services competitive.
- Organized staff training sessions, enhancing technical knowledge base.
- Addressed safety concerns promptly, maintaining a secure work environment.
- Provided guidance to junior technicians, fostering professional growth.
- Maintained detailed records of all repairs carried out; ensured transparency.
- Reduced downtime with proactive troubleshooting methods.
- Worked closely with other department managers for better coordination.
Repair engineer
Armed forces
Cairo, Cairo Governorate
06.2001 - 01.2011
- Rectified system malfunctions to maintain consistent productivity levels.
- Demonstrated high-level troubleshooting skills, contributing to reduced time wastage during repair operations.
- Adhered strictly to health and safety guidelines whilst working on complex machinery, preventing work-related accidents significantly.
- Conducted thorough post-repair tests to guarantee optimal functionality after every job completion.
Education
Master of Science - Automotive Engineering
Military Technical College
Cairo 05.2022 - Current
Bachelor of Science - Mechanical engineering
Military Technical College
Egypt 10.1996 - 06.2001
Skills
- Crisis resolution
- Decision-Making prowess
- Complaint handling competency
- Time management proficiency
- Communication mastery
- Document and record keeping
- Relationship Management
- Supply chain operations
- Database administration
- Contract administration
- Scheduling expertise
Languages
English
Master or proficient
C2
German
Intermediate
B1
French
Elementary
A2
Affiliations
- Armed Forces
Certification
Maintenance of medium-heavy trucks (USA)
Maintenance of forklifts (INDIA)
Maintenance of oxygen equipment (GERMANY)
Quality control ( Armed Forces Armament Authority )
Timeline
Head of Operations
Armed Forces
07.2023 - 01.2025
Master of Science - Automotive Engineering
Military Technical College
05.2022 - Current
Manager on duty
Armed Forces
01.2022 - 07.2023
Warehouse manager
Armed forces
07.2019 - 01.2022
Operations director
Armed forces
01.2016 - 07.2019
Procurement engineer
Armed Forces
07.2014 - 01.2016
Repair manager
Armed forces
01.2011 - 07.2014
Repair engineer
Armed forces
06.2001 - 01.2011
Bachelor of Science - Mechanical engineering
Military Technical College
10.1996 - 06.2001
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