Eslam Sayed Ragheb Zein Eldien
Cairo
Summary
Experienced specialist aiming for a role in core banking application support and system analysis. Eager to apply my technical acumen and analytical capabilities to enhance banking systems' efficiency and reliability. Committed to delivering top-notch support and driving innovative solutions in a dynamic financial environment.
Overview
7
7
years of professional experience
Work History
Senior Function Analyst (FCUBS)
Banque Misr
01.2022 - Current
- Supporting Funds transfer and securities modules
- Monitoring and Troubleshooting: I keep an eye on our core banking systems to make sure they’re working well
- If there are any issues, I jump in to fix them promptly
- Resolved system outages with rigorous troubleshooting and patching skills, including 24/7 coverage
- Taking debugs for errors that appear for users in order to investigate and resolve any issues encountered
- Communication Bridge: I act as a bridge between our technical team (the folks who manage the systems) and our business team (the ones who use the systems)
- Clear communication is key to keeping everything running smoothly
- Documentation and Reporting: I maintain accurate records and keep our documentation up to date
- This helps everyone stay informed and ensures we’re following best practices
- Developed and implemented standards, procedures and documentation to improve product quality
- Vendor Interaction: I work closely with system vendor to achieve the requirements of the business teams
- Translated business requirements into system change specifications for use by development teams
- Process Improvement: I identify areas where we can improve our processes and recommend better ways to enhance the system
- Coordinated application development for multiple projects to meet scheduled deadlines
- Participate in preparing test cases that are done by the business teams
- Testing any changes done in UAT before business team testing to ensure that the fix provided by the vendor meets the required specifications.
Core Banking specialist (FCUBS)
05.2021 - 01.2022
Sales Leader at the East Cairo Region at Banque Misr
Banque Misr
08.2020 - 05.2021
Customer Service Representative at Banque Misr
Banque Misr
01.2020 - 08.2020
Head of Teller at Banque Misr
Banque Misr
02.2019 - 01.2020
Bank Teller at Banque Misr
Banque Misr
04.2017 - 02.2019
Education
Bachelor of commerce and business - Business & Accounting
Ain Shams University
01.2012
Skills
- Data flow and system mapping
- Systems analysis
- Business analysis
- System configuration
- Business process mapping
- Operations analysis
- Interpersonal skills
- Relationship skills
- Teamwork
- Self-management (eg, time management, goal setting, etc)
- Stress management (eg, taking time out, prioritizing tasks, etc)
- Work ethic (eg, ability to work long hours without complaining)
- Shares knowledge, responsibilities, and expertise with others easily and frequently
- Good communication skills and ability to deal with different mentalities
- Structured thinking
- Self-motivated
- Fast to learn new technologies
Languages
Arabic
English
Militarystatus
completed
Personal Information
- Date of Birth: 08/09/90
- Gender: Male
- Nationality: Egyptian
- Marital Status: Married
Projects
Banque Misr, SWIFT GPI – SWIFT GO services on FCUBS (MS&FT Modules)
Collaborated with Oracle to implement required modifications on the core banking system to ensure compatibility with SWIFT GPI and SWIFT Go service requirements.
MT940-950 generation for non-Bic code customers.
Automate all SWIFT transfers.
Consolidated MT940-950.
Training
- Oracle Database 12c: SQL and PL/SQL fundamentals, Egyptian Banking Institute, 06/2023
- Oracle FCUBS V 14.7 training for Banque Misr Core Banking upgrade project, Oracle Financial Services, 02/2023
- Oracle FLEXCUBE Universal Banking 12.02: Functional Training, Oracle Financial Services, 03/2022
Timeline
Senior Function Analyst (FCUBS)
Banque Misr
01.2022 - Current
Core Banking specialist (FCUBS)
05.2021 - 01.2022
Sales Leader at the East Cairo Region at Banque Misr
Banque Misr
08.2020 - 05.2021
Customer Service Representative at Banque Misr
Banque Misr
01.2020 - 08.2020
Head of Teller at Banque Misr
Banque Misr
02.2019 - 01.2020
Bank Teller at Banque Misr
Banque Misr
04.2017 - 02.2019
Bachelor of commerce and business - Business & Accounting
Ain Shams University
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