Eslam Tantawy

IT Engineer

Cairo

Summary

Versed in troubleshooting and desktop support on Windows and Linux systems. Troubleshoots highly technical, complex issues with ease and patience. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters.

Overview

years of professional experience

years of post-secondary education

Languages

Work History

IT Support Engineer

https://thebridge.school-network.net/

Cairo

08.2020 - Current

Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Promoted efficiency among departments with prompt resolution of system issues.
Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Monitored systems in operation and quickly troubleshot errors.
Translated complex technical issues into digestible language for non-technical users.
Configured hardware and granted system permissions to new employees.
Assisted customers in identifying issues and explained solutions to restore service and functionality.
Assisted with updating technical support best practices for use by team.
Researched product and issue resolution tactics to address customer concerns.
Provided documentation on troubleshooting of technical processes to support desk staff.

Education

Bachelor Tourism And Hotels - Hotel Management

Matrouh University

Marsa Matrouh

09.2016 - 06.2020

Skills

Desktop support

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Additional Information

CCNA

CCNP Encore

MCSA

RHCSA

Fortigate

Hobbies

Chess

Table Tennis

Reading

Written Poetry

Acting

Affiliations

I am seeking for a challenging efficient position to develop myself more and render my best of services. To work in a dynamic professional environment with a growing organization and utilize my creativity and innovative thinking for benefit of the organization.

Timeline