Eslam Tawfik
Call Center / Customer Service Supervisor
Giza
Summary
Looking for a vacancy in Customer Service or Call Center related fields, with 5+ years experience in both.
Overview
14
14
years of professional experience
20
20
years of post-secondary education
Work History
Sales Manager Assistant, Supervisor
Mohammed Abdullah Sharbatly Corporation
1 2005
- Assisting the sales manager in his daily activities
- Activities such as: market surveying, price surveying, sales analysis
- Supervising the daily activities and logistics process and inspecting product freshness and quality.
Training
Vodafone UK
01.2009
- Understanding cellular networks and satisfying customer needs and inquiries.
Senior Call Center Representative
Ezz El Arab Automotive
07.2022 - 09.2024
Senior Call Center Agent, Call Center Supervisor
IWAN Developments
05.2017 - 08.2021
E-Marketing specialist
Al Amal Hospital
09.2016 - 05.2017
E-Marketing specialist
Global Care Hospital
10.2015 - 08.2016
Real Estate Advisor
Coldwell Banker New Homes
06.2014 - 01.2015
- Prospecting, setting meetings with clients, meeting their real estate needs.
Customer Service Coordinator
SODIC
06.2012 - 02.2013
- Satisfying the needs of all the customers regarding their sold units
- Signing contracts, changing aspects of the sold units, attending committees and approving forms.
Customer Relations Representative
TAQA Power
06.2010 - 11.2011
- Collecting cheques and generally satisfying the customers needs
- Reflecting the company image.
Customer Service Manager Assistant
TAQA Power
06.2010 - 11.2011
- Assisting the manager, doing monthly analysis, reports and presentations.
Education
Grade 1 - Grade 8 -
British International School
Jeddah, Saudi Arabia. 01.1990 - 05.2000
American Diploma, High School - undefined
Misr Langauge School (MLS)
01.2000 - 05.2003
Engineering then studied business administration - undefined
American University in Cairo
01.2003 - 05.2006
Bachelor of Arts in Marketing, Egyptian and U.K. validated - undefined
Modern Sciences and Arts University (MSA)
01.2006 - 05.2009
Skills
Windows
Mac
Word
Excel
Power Point
Outlook
Active personality and self-confident
Highly motivated
Fast Learner
Ability to learn advanced technologies
Ability to work in teams and under pressure
Excellent communication and negotiation skills
Energetic and able to work under pressure with positive attitude
Good listening and critical reasoning skills
High problem solving skills
High creativity and innovative
Intelligent and outgoing
Militarystatus
Exempted
Cellphone
01204902163
Residence
City view compound, Cairo-alex desert road Km 20, gate 3, Building 2, appartment 1, Giza, Egypt
Placeofbirth
Egypt, Giza
Personal Information
- Date of Birth: 08/31/86
- Gender: Male
- Marital Status: Single
Languages
Arabic
English
Hobbies
Boxing, Travelling, Billiards, Hiking.
Timeline
Senior Call Center Representative
Ezz El Arab Automotive
07.2022 - 09.2024
Senior Call Center Agent, Call Center Supervisor
IWAN Developments
05.2017 - 08.2021
E-Marketing specialist
Al Amal Hospital
09.2016 - 05.2017
E-Marketing specialist
Global Care Hospital
10.2015 - 08.2016
Real Estate Advisor
Coldwell Banker New Homes
06.2014 - 01.2015
Customer Service Coordinator
SODIC
06.2012 - 02.2013
Customer Relations Representative
TAQA Power
06.2010 - 11.2011
Customer Service Manager Assistant
TAQA Power
06.2010 - 11.2011
Training
Vodafone UK
01.2009
Bachelor of Arts in Marketing, Egyptian and U.K. validated - undefined
Modern Sciences and Arts University (MSA)
01.2006 - 05.2009
Engineering then studied business administration - undefined
American University in Cairo
01.2003 - 05.2006
American Diploma, High School - undefined
Misr Langauge School (MLS)
01.2000 - 05.2003
Grade 1 - Grade 8 -
British International School
01.1990 - 05.2000
Sales Manager Assistant, Supervisor
Mohammed Abdullah Sharbatly Corporation
1 2005
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