Eslam Khaled

As an IT Governance - Policies and Procedures Specialist at the National Bank of Egypt (NBE), I am responsible for developing, implementing, and maintaining the bank's IT governance framework. My role is to ensure that IT policies and procedures align with regulatory requirements and best practices, supporting the bank's strategic objectives.

Key Responsibilities:

• Policy Development: Create, review, and update IT policies and procedures to ensure compliance with regulatory requirements and alignment with industry best practices.
• Governance Framework: Develop and maintain the IT governance framework, ensuring it supports the bank's strategic goals and regulatory obligations.
• Stakeholder Collaboration: Work closely with various stakeholders, including IT and business units, to ensure cohesive and comprehensive governance practices.
• Documentation: Maintain detailed records of IT governance activities, including policy documents, audit reports, and risk assessments.
• Continuous Improvement: Stay updated with the latest regulatory changes and industry trends, continuously improving the bank's IT governance practices.

As a Technical Support Engineer at Hikvision, I played a crucial role in providing top-notch technical assistance to our clients across the Middle East and North Africa (MENA) region. My primary responsibilities included:

• Client Support: Offer timely and effective technical support to clients, addressing their inquiries and resolving issues related to Hikvision products and solutions.
• Troubleshooting: Diagnose and troubleshoot hardware and software problems, ensuring minimal downtime and optimal performance of security systems.
• Documentation: Maintain detailed records of support requests, solutions provided, and any follow-up actions required. Create and update technical documentation and user manuals.
• Collaboration: Work closely with the sales and engineering teams to understand client needs and provide feedback for product improvements.
• Remote Support: Provide remote technical support, ensuring clients receive the assistance they need, regardless of their location.
• Product Knowledge: Stay updated with the latest Hikvision products, technologies, and industry trends to offer informed support and recommendations to clients.