ESLAM ISMAIL HASAN
Service Engineer
New Cairo
Summary
Highly-effective Service Engineer skillful in managing technical relationships with customers and liaising internally to identify and communicate solutions to meet customer, business and project needs. Offering over 5 years of customer support knowledge-base experience. Skillful in generating support tickets using remote support tools. Documented proficiency in maintenance administration and troubleshooting and system information analysis.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
SERVICE ENGINEER
GIESECKE, DEVRIENT CURRENCY TECHNOLOGY
07.2021 - Current
- Responds to service calls promptly, performs maintenance of equipment systems at customer sites
- Records maintenance activities using approved methods and procedures.
- Worked cross-functionally within organization and external partners, integrators and vendors.
- Participated in client consultations and product capability demonstrations to support sales efforts.
- Installed, configured and tested equipment on specialized platforms.
- Drafted failure analysis reports in Banknote processing machines and prepared quotations for repair.
- Escalated and re-produced problem to internal development sources to reach solution.
- Performed troubleshooting and repair for complex electrical equipment.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Organized and directed maintenance shutdowns.
- Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
- Documented maintenance activities and confirmed compliance with relevant regulations.
MAINTENANCE ENGINEER
BERICAP EGYPT
01.2018 - 06.2021
- Manage maintenance activities in all the production lines (Injection Molding-Slitting-
- Assembly-Lining-Printing)
- Design and plan the short and long term preventive maintenance plan
- Conduct research and studies onsite to improve the overall efficiency of the plant
- Setting and maintenance for IMD inspection camera systems
- Participate in the implementation of 5s yearly improvement plan
- Spare parts inventory management and control
Production SHIFT ENGINEER
ALEXANDRIA COMPANY FOR INDUSTRIAL PACKAGES
01.2017 - 12.2017
- Working with Husky HYPET PET Preform Injection Molding systems machines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Quality Engineer
Lecico S.A.E
Alexandria
06.2016 - 12.2016
- Performed quality inspections and drafted reports to detail non-conforming material issues.
- Contributed to root cause analysis to determine core reason for failures and errors.
- Maintained compliance with industry standards and regulatory compliance during managed projects.
- Developed traceability documentation to aid in investigating faults and defects.
- Led problem-solving activities to quickly identify and permanently resolve quality and productivity issues.
Education
Bachelor - Mechanical Engineering
Alexandria University
07.2009 - 6 2015
Skills
Equipment installation
undefinedCertification
PLC S7 1500 programming Training
12-2021
Classic control training
02-2021
Husky HyPET 300 maintenance
01-2017
Timeline
PLC S7 1500 programming Training
12-2021
SERVICE ENGINEER
GIESECKE, DEVRIENT CURRENCY TECHNOLOGY
07.2021 - Current
Classic control training
02-2021
MAINTENANCE ENGINEER
BERICAP EGYPT
01.2018 - 06.2021
Husky HyPET 300 maintenance
01-2017
Production SHIFT ENGINEER
ALEXANDRIA COMPANY FOR INDUSTRIAL PACKAGES
01.2017 - 12.2017
Quality Engineer
Lecico S.A.E
06.2016 - 12.2016
Bachelor - Mechanical Engineering
Alexandria University
07.2009 - 6 2015
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