ESLAM ISMAIL HASAN
Service Engineer
New Cairo
Summary
Highly-effective Service Engineer skillful in managing technical relationships with customers and liaising internally to identify and communicate solutions to meet customer, business and project needs. Offering over 5 years of customer support knowledge-base experience. Skillful in generating support tickets using remote support tools. Documented proficiency in maintenance administration and troubleshooting and system information analysis.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
SERVICE ENGINEER
GIESECKE, DEVRIENT CURRENCY TECHNOLOGY
07.2021 - Current
- Responds to service calls promptly, performs maintenance of equipment systems at customer sites
- Records maintenance activities using approved methods and procedures.
- Worked cross-functionally within organization and external partners, integrators and vendors.
- Participated in client consultations and product capability demonstrations to support sales efforts.
- Installed, configured and tested equipment on specialized platforms.
- Drafted failure analysis reports in Banknote processing machines and prepared quotations for repair.
- Escalated and re-produced problem to internal development sources to reach solution.
- Performed troubleshooting and repair for complex electrical equipment.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Organized and directed maintenance shutdowns.
- Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
- Documented maintenance activities and confirmed compliance with relevant regulations.
MAINTENANCE ENGINEER
BERICAP EGYPT
01.2018 - 06.2021
- Manage maintenance activities in all the production lines (Injection Molding-Slitting-
- Assembly-Lining-Printing)
- Design and plan the short and long term preventive maintenance plan
- Conduct research and studies onsite to improve the overall efficiency of the plant
- Setting and maintenance for IMD inspection camera systems
- Participate in the implementation of 5s yearly improvement plan
- Spare parts inventory management and control
Production SHIFT ENGINEER
ALEXANDRIA COMPANY FOR INDUSTRIAL PACKAGES
01.2017 - 12.2017
- Working with Husky HYPET PET Preform Injection Molding systems machines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Quality Engineer
Lecico S.A.E
Alexandria
06.2016 - 12.2016
- Performed quality inspections and drafted reports to detail non-conforming material issues.
- Contributed to root cause analysis to determine core reason for failures and errors.
- Maintained compliance with industry standards and regulatory compliance during managed projects.
- Developed traceability documentation to aid in investigating faults and defects.
- Led problem-solving activities to quickly identify and permanently resolve quality and productivity issues.
Education
Bachelor - Mechanical Engineering
Alexandria University
07.2009 - 6 2015
Skills
Equipment installation
Operational Support
Design planning
Technical troubleshooting
5S organization
Inventory maintenance
Root Cause Analysis
Equipment maintenance and repair
Staff Training
Failure analysis
Schematic drawing
Certification
PLC S7 1500 programming Training
Timeline
PLC S7 1500 programming Training
12-2021
SERVICE ENGINEER
GIESECKE, DEVRIENT CURRENCY TECHNOLOGY
07.2021 - Current
Classic control training
02-2021
MAINTENANCE ENGINEER
BERICAP EGYPT
01.2018 - 06.2021
Husky HyPET 300 maintenance
01-2017
Production SHIFT ENGINEER
ALEXANDRIA COMPANY FOR INDUSTRIAL PACKAGES
01.2017 - 12.2017
Quality Engineer
Lecico S.A.E
06.2016 - 12.2016
Bachelor - Mechanical Engineering
Alexandria University
07.2009 - 6 2015