Eslam Osman Mohamed Hafez
Port Said,PTS
Summary
Adept at troubleshooting and implementing solutions, I excelled at ELHAYAT REGENCY, enhancing customer satisfaction and operational efficiency. My expertise in hardware updates and exceptional time management skills led to a significant improvement in service delivery, showcasing my ability to lead and innovate in challenging environments. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
CTS COMAX
OPERATOR
EGYPT
01.2023 - 12.2024
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Managed household errands and other essential duties.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Operated a variety of machinery and tools safely and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Identified needs of customers promptly and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
MITRDOTIL
ELHAYAT REGENCY
EGYPT
01.2021 - 12.2023
- Observed food safety and sanitation protocols to reduce germ spread.
- Ensured compliance with all health, safety, and legal requirements, minimizing risk and liability.
- Coordinated and managed vendors for events, ensuring all vendor requirements were met in a timely fashion.
- Handled client questions and concerns via different communication channels to deliver exceptional customer service.
- Mentored junior team members and managed employee relationships.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
BBA -
Egyptian Academy For Computer Information And Tech
Damietta07-2010
Skills
- Time management
- Conflict resolution
- Remote office availability
- [Equipment] operation
- Customer relations
- Organizational skills
- Hardware and software updates
- Hardware and software installation
Certification
license for Heavy weight equipment training
Languages
English
First Language
English
Elementary (A2)
A2
Timeline
CTS COMAX
OPERATOR
01.2023 - 12.2024
MITRDOTIL
ELHAYAT REGENCY
01.2021 - 12.2023
BBA -
Egyptian Academy For Computer Information And Tech
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