Esraa Abuzaid
CX Experience Specialist
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Customer Experience Specialist
Flash
11.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Tax Intern
PwC
09.2023 - 09.2023
- Review VAT returns, analyzing various VAT rates for supplies and purchases.
- Examine company financial statements, identifying VAT-related accounts for accuracy.
- Learn how to submit return details via the portal.
- Provide advisory support across multiple industries.
- Assist in compliance efforts for inspections, ensuring adherence to VAT regulations.
Tax Intern
PwC
07.2022 - 09.2022
- Collaborating with the M&A team to conduct comprehensive tax reviews encompassing corporate tax, payroll tax, withholding tax, and stamp tax.
- Participating in team discussions with the Target company to seek clarification and gather additional information to enhance our review process.
- Aiding in the preparation of various M&A reports, such as TDD and VDD.
Education
Bachelor - Business Administration And Management
Cairo University
Egypt 04.2001 - 2024.01
Skills
- Communication skills
- Working in teamwork
- Fast learner
- Problem-solving abilities
- Task Prioritization
- Well-organized
Personal Information
- Date of Birth: 11/8/2002
- Nationality: Egyptian
- Marital Status: Single
Courses
- Online courses in Excel, Word, Powerpoint.
- English course in SYE, 4Level1.
Projects
Joining a lot of business-related projects during my university years has been an enriching experience that has significantly enhanced my skills and knowledge in various aspects of the business world. From participating in case competitions to leading entrepreneurial ventures, each project has allowed me to apply theoretical concepts to real-world scenarios, hone my problem-solving abilities, and develop effective teamwork and leadership skills. These experiences have not only deepened my understanding of business principles but have also equipped me with valuable experiences, showcasing my commitment to personal and professional growth in the field of business.
Timeline
Customer Experience Specialist
Flash
11.2024 - Current
Tax Intern
PwC
09.2023 - 09.2023
Tax Intern
PwC
07.2022 - 09.2022
Bachelor - Business Administration And Management
Cairo University
04.2001 - 2024.01
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