Summary
Overview
Work History
Education
Skills
Timeline
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Esraa Ammar

Veterinary
Alexanderia

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience
5
5
years of post-secondary education

Work History

District Manager

WHAM Clinics
Alexanderia
03.2021 - Current
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Built positive and productive relationships with store and field leadership.
  • Optimized in-store merchandising and monitored inventory availability to increase sales.
  • Exceeded sales targets with well-developed sales strategy and empowering team coaching.

District Manager

Khalil pharmacy
alexanderia
03.2020 - 01.2021
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Built positive and productive relationships with store and field leadership.
  • Modeled best practices for sales and customer service.
  • Held meetings with director to identify techniques to overcome sales obstacles.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Generated financial and operational reports to assist management with business strategy.

Area Manager of Operations

Hassab lab
alexanderia
04.2018 - 02.2020
  • Traveled to over [Number] locations per week to manage each store and perform reviews of individual managers and employees.
  • Enhanced regional branch performance by implementing proven management processes to increase revenue.
  • Developed processes to save on costs and prevent losses.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Negotiated contracts and agreements to optimize cost savings and efficiency.
  • Raised property accuracy and accountability by creating new automated tracking method.

District Manager

hassab lab
alexanderia
04.2017 - 04.2018
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Built positive and productive relationships with store and field leadership.
  • Modeled best practices for sales and customer service.
  • Supervised [Number] locations to enforce high-quality standards of operation.
  • Held meetings with director to identify techniques to overcome sales obstacles.

Branch Manager

Hassab Lab
alexanderia
02.2015 - 04.2017
  • Engaged employees in business processes with positive motivational techniques.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.

Pharmacist

Amr Morsy pharmacy
alexanderia
09.2013 - 01.2015
  • Educated patients about possible drug interactions and gave special administration instructions.
  • Maintained appropriate drug records and completed reports as necessary.
  • Interpreted prescription orders, dispensed medications, and counseled patients on drugs.

Deputy Manager

Amr Morsy pharmacy
alexanderia
07.2014 - 09.2014
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Researched emerging products and used researched information to update store's inventory.
  • Coordinated unloading merchandise from delivery truck.
  • Conducted [Number] audits annually to keep store presentable and functional.

Pharmaceutical Sales Representative

EGPI pharmaceutical company
alexanderia
06.2013 - 09.2013
  • Identified opportunities and developed business cases to introduce new products and features while learning marketing segmentation processes and optimizing product segmentation for positioning, product bundling and pricing.
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Prospected continuously for new potential customers and maintained robust conversion rate.

Education

Bachelor of Veterinary Medicine - Veterinary Medicine (Pre-Veterinarian)

The Faculty of Veterinary Medicine
Alexanderia,Egypt
09.2008 - 06.2013

J.D. - Hospital Management

Hospital Management
Alexandria , Egypt
10.2019 - 02.2020

Skills

    Staff recruiting

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Timeline

District Manager

WHAM Clinics
03.2021 - Current

District Manager

Khalil pharmacy
03.2020 - 01.2021

J.D. - Hospital Management

Hospital Management
10.2019 - 02.2020

Area Manager of Operations

Hassab lab
04.2018 - 02.2020

District Manager

hassab lab
04.2017 - 04.2018

Branch Manager

Hassab Lab
02.2015 - 04.2017

Deputy Manager

Amr Morsy pharmacy
07.2014 - 09.2014

Pharmacist

Amr Morsy pharmacy
09.2013 - 01.2015

Pharmaceutical Sales Representative

EGPI pharmaceutical company
06.2013 - 09.2013

Bachelor of Veterinary Medicine - Veterinary Medicine (Pre-Veterinarian)

The Faculty of Veterinary Medicine
09.2008 - 06.2013

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