Esraa Ammar
Veterinary
Alexanderia
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
District Manager
WHAM Clinics
Alexanderia
03.2021 - Current
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Built positive and productive relationships with store and field leadership.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
District Manager
Khalil pharmacy
alexanderia
03.2020 - 01.2021
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Built positive and productive relationships with store and field leadership.
- Modeled best practices for sales and customer service.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Generated financial and operational reports to assist management with business strategy.
Area Manager of Operations
Hassab lab
alexanderia
04.2018 - 02.2020
- Traveled to over [Number] locations per week to manage each store and perform reviews of individual managers and employees.
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Developed processes to save on costs and prevent losses.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Negotiated contracts and agreements to optimize cost savings and efficiency.
- Raised property accuracy and accountability by creating new automated tracking method.
District Manager
hassab lab
alexanderia
04.2017 - 04.2018
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Built positive and productive relationships with store and field leadership.
- Modeled best practices for sales and customer service.
- Supervised [Number] locations to enforce high-quality standards of operation.
- Held meetings with director to identify techniques to overcome sales obstacles.
Branch Manager
Hassab Lab
alexanderia
02.2015 - 04.2017
- Engaged employees in business processes with positive motivational techniques.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Pharmacist
Amr Morsy pharmacy
alexanderia
09.2013 - 01.2015
- Educated patients about possible drug interactions and gave special administration instructions.
- Maintained appropriate drug records and completed reports as necessary.
- Interpreted prescription orders, dispensed medications, and counseled patients on drugs.
Deputy Manager
Amr Morsy pharmacy
alexanderia
07.2014 - 09.2014
- Evaluated suppliers to maintain cost controls and improve operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Researched emerging products and used researched information to update store's inventory.
- Coordinated unloading merchandise from delivery truck.
- Conducted [Number] audits annually to keep store presentable and functional.
Pharmaceutical Sales Representative
EGPI pharmaceutical company
alexanderia
06.2013 - 09.2013
- Identified opportunities and developed business cases to introduce new products and features while learning marketing segmentation processes and optimizing product segmentation for positioning, product bundling and pricing.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Prospected continuously for new potential customers and maintained robust conversion rate.
Education
Bachelor of Veterinary Medicine - Veterinary Medicine (Pre-Veterinarian)
The Faculty of Veterinary Medicine
Alexanderia,Egypt 09.2008 - 06.2013
J.D. - Hospital Management
Hospital Management
Alexandria , Egypt 10.2019 - 02.2020
Skills
Staff recruiting
Consulting
Leadership skills
Business administration
Staff Management
Budgeting
Business Development
Operations management
Strategic planning
Sales and marketing
Timeline
District Manager
WHAM Clinics
03.2021 - Current
District Manager
Khalil pharmacy
03.2020 - 01.2021
J.D. - Hospital Management
Hospital Management
10.2019 - 02.2020
Area Manager of Operations
Hassab lab
04.2018 - 02.2020
District Manager
hassab lab
04.2017 - 04.2018
Branch Manager
Hassab Lab
02.2015 - 04.2017
Deputy Manager
Amr Morsy pharmacy
07.2014 - 09.2014
Pharmacist
Amr Morsy pharmacy
09.2013 - 01.2015
Pharmaceutical Sales Representative
EGPI pharmaceutical company
06.2013 - 09.2013
Bachelor of Veterinary Medicine - Veterinary Medicine (Pre-Veterinarian)
The Faculty of Veterinary Medicine
09.2008 - 06.2013