Esraa Atef Sayed Hussein Atya
Senior Banker
Shibin El-Qanater
Summary
Senior Banker with over 9 years of professional experience in the banking sector, specializing in credit facilities, customer service, digital banking, and fraud risk management. Currently pursuing an MBA in Business Administration and SAS certification to enhance expertise in financial analysis and data-driven decision-making. Seeking opportunities in Arab countries to leverage extensive banking knowledge and leadership skills.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Senior Banker
Banque Misr
03.2016 - Current
- Managed and maintained a portfolio of retail and corporate clients, ensuring high levels of satisfaction and long-term relationships.
- Processed and evaluated credit facilities applications, including personal, corporate, and SME loans, while ensuring compliance with banking regulations.
- Promoted digital banking services (Internet banking, mobile applications, youth products) to drive adoption and enhance customer convenience.
- Delivered excellent customer service by resolving complex inquiries, handling complaints, and providing tailored banking solutions.
- Conducted fraud detection and risk assessment, applying preventive measures to protect customers and the bank’s assets.
- Supported the rollout of new investment and credit products, contributing to increased product penetration and cross-selling success.
- Coordinated with compliance and audit teams to ensure adherence to governance standards and internal control policies.
- Trained and mentored junior bankers and tellers, improving team performance and operational efficiency.
- Assisted in the preparation and analysis of financial statements and reports for decision-making and regulatory purposes.
- Participated in continuous professional development programs and mandatory trainings to remain updated on industry trends and banking innovations.
Tele-sales Representative
Vodafone Egypt (via Wasla Outsourcing)
09.2015 - 10.2015
Education
MBA -
Arab Academy for Administrative, Financial & Banking Sciences
09.2025
Bachelor of Economics & Political Science - Economics, Statistics
Cairo University
05.2015
Skills
Banking Operations & Credit Management – Skilled in handling credit facilities, loan processing, and compliance with banking regulations
Customer Relationship Management (CRM) – Proven ability to build strong client relationships, resolve issues, and deliver excellent service
Fraud Detection & Risk Control – Experienced in identifying suspicious activities and implementing measures to minimize financial risks
Digital Banking & FinTech Adaptation – Proficient in promoting and managing digital banking solutions to enhance customer experience
Financial & Data Analysis – Strong analytical skills using tools like SAS, SPSS, and Excel to support decision-making and reporting
Communication
Problem Solving
Adaptability
Negotiation
Time Management
Teamwork
Microsoft Office (Word, Excel, PowerPoint, Outlook)
Minitab
SAS
SPSS
Prezi
Accomplishments
- Authored econometric analysis on consumption patterns in Egypt, utilizing insights to inform banking product development and marketing strategies.
- Conducted advanced statistical modeling to predict consumer credit demand fluctuations, enhancing loan product targeting and risk assessment.
- Applied econometric techniques to evaluate the impact of macroeconomic variables on personal savings behavior, informing investment product offerings.
Courses
- Jun 2025 - Sustainability Program – EBI Cairo
- Jun 2025 - Banking Support Officer Duties
- Jun 2025 - Mandatory Topics 2025 – Compliance & Corporate Governance
- May 2025 - Emergency & Evacuation Plan – South Delta Branches
- Jan 2025 - Counterfeit & Forgery Detection for Branch Employees
- Dec 2024 - Mandatory Topics 2024
- Apr 2024 - ATM Teller Training
- Feb 2024 - Workplace Health & Safety Awareness
- Dec 2023 - Mandatory Topics 2023
- Nov 2023 - Ambassador Track GRA – Growth Mindset
- Nov 2023 - Ambassador Track GYA – Design Thinking
- Nov 2023 - Ambassador Track GYA – Agile Governance
- Nov 2023 - Ambassador Track GYA – Mastering Customer Service & Relations
- Nov 2023 - Ambassador Track GYA – Digital Banking Era
- Nov 2023 - Ambassador Track GYA – Cross Selling
- Aug 2023 - Certified Administrator Program – Financial Statements
- Aug 2023 - Certified Administrator Program
- Nov 2022 - “Shawer” Initiative – Sign Language Training
- Jun 2022 - Customer Rights Protection – Batch 1
- Jan 2022 - Fraud Risk & Forgery Detection in Documents
- Dec 2020 - Effective Communication
- Dec 2020 - Customer Service
- Dec 2020 - Retail Products (Internet Banking & Youth Product)
- Dec 2020 - Credit & Investment Products
- Mar 2020 - Types of Credit Facilities
- May 2018 - Information Security Sessions
- Dec 2017 - Basics of Banking Operations
- Aug 2016 - Teller Comprehensive Training
- Apr 2015 - Delegate – Egyptian Banking System Model
- Feb 2015 - Corporate Governance Case Study & Competition
- Sep 2014 - Public Budget Preparation Course
- 2013 - Edu Egypt English Program
- Aug 2012 - Leadership Camp
- Renewable Energy Economics Visit
- DAAD – Self-Management Training
Summer Training & Internships
- Sep 2014 - Sep 2014 - CAPMAS – Statistics & Data Analysis Internship
- Aug 2014 - Aug 2014 - Arab Contractors – Economics & Business Internship
- Aug 2013 - Sep 2013 - National Bank of Egypt (NBE) – Banking Internship
Timeline
Senior Banker
Banque Misr
03.2016 - Current
Tele-sales Representative
Vodafone Egypt (via Wasla Outsourcing)
09.2015 - 10.2015
Bachelor of Economics & Political Science - Economics, Statistics
Cairo University
MBA -
Arab Academy for Administrative, Financial & Banking Sciences