Esraa Atef Sayed Hussein Atya

Banque Misr

03.2016 - Current

Managed and maintained a portfolio of retail and corporate clients, ensuring high levels of satisfaction and long-term relationships.
Processed and evaluated credit facilities applications, including personal, corporate, and SME loans, while ensuring compliance with banking regulations.
Promoted digital banking services (Internet banking, mobile applications, youth products) to drive adoption and enhance customer convenience.
Delivered excellent customer service by resolving complex inquiries, handling complaints, and providing tailored banking solutions.
Conducted fraud detection and risk assessment, applying preventive measures to protect customers and the bank’s assets.
Supported the rollout of new investment and credit products, contributing to increased product penetration and cross-selling success.
Coordinated with compliance and audit teams to ensure adherence to governance standards and internal control policies.
Trained and mentored junior bankers and tellers, improving team performance and operational efficiency.
Assisted in the preparation and analysis of financial statements and reports for decision-making and regulatory purposes.
Participated in continuous professional development programs and mandatory trainings to remain updated on industry trends and banking innovations.

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