I am a hardworking and self-motivated individual who thrives on being productive. With a passion for learning and a strong commitment to personal growth, I constantly seek new opportunities to expand my knowledge and skills. As a dedicated team player, I excel in collaborative environments and consistently contribute to the success of the team.
Hi, I’m
Esraa Essam
Software Support Engineer
Faisal ,algiza
Summary
Overview
1
year of professional experience
6
years of post-secondary education
1
Language
Work History
DaltexIT algiza
Software Support Engineer
01.2023 - Current
Job overview
- Analyzed supportability aspects of proposed products, defining required remote and on-site support assets needed for adequate post-sale sustainability.
- do validation for every aspect of software
CDT (Commerce for Digital transformation)algiza ,egypt
IT Help Desk Technician
05.2023 - 12.2023
Job overview
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfactions .
- Explained Functionality to my Support team in clear terms to promote better understanding of the system .
- Performed tests of functionality,that meet the customer requirements .
- generate scripts using sql server .
- business of medical distribution
eFinance Investment Group6 october
Technical Support Engineer
02.2023 - 04.2023
Job overview
- Served as primary point of contact for support relating to owned solutions and products.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Education
Faculty of Computers And Information
Bachalor of Computer Science from Computer Science
09.2017 - 09.2023
University Overview
Skills
Hardware and software installation
undefinedTimeline
IT Help Desk Technician
CDT (Commerce for Digital transformation)
05.2023 - 12.2023
Technical Support Engineer
eFinance Investment Group
02.2023 - 04.2023
Software Support Engineer
DaltexIT
01.2023 - Current
Faculty of Computers And Information
Bachalor of Computer Science from Computer Science
09.2017 - 09.2023
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