Esraa Essam
Minia El Qamh,Sharkia, Egypt
Summary
Adaptable professional with strong interpersonal and communication skills, excelling in fast-paced environments. Proven ability to quickly learn and apply new concepts with meticulous attention to detail, ensuring effective problem-solving and complaint resolution. Expertise in active listening and empathy, fostering positive interactions and delivering exceptional outcomes.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
German Customer Service Representative
Teleperformance
New Cairo, Cairo Governorate
2024.10 - 2026.04
- Assisted customers in making informed decisions by providing detailed product information.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Processed orders promptly ensuring a positive shopping experience for customers.
Assistant German Teacher
SDF-Institut
Dokki, Giza
2022.10 - 2024.10
- Prepared interactive lesson plans for improved student engagement.
- Delivered remote learning sessions via educational platforms and video conferencing software.
- Offered personalised constructive feedback to improve student development.
- Set and marked written and spoken language exams.
Education
Bachelor of Arts - Radio and Television
Zagazig University
Zagazig, Sharqia 2019.10 - 2023.07
Skills
- Strong interpersonal and communication skills
- Ability to work in fast-paced environments
- Quick learner with attention to detail
- Active listening and empathy
- Complaint resolution and problem-solving
Languages
German
Upper intermediate
English
Elementary
Arabic
Native
Affiliations
- Travelling
- Animal rescue / helping animals
- Photography
- Drawing
Timeline
German Customer Service Representative
Teleperformance
2024.10 - 2026.04
Assistant German Teacher
SDF-Institut
2022.10 - 2024.10
Bachelor of Arts - Radio and Television
Zagazig University
2019.10 - 2023.07