Esraa Farouk Ahmed Ebrahim
Project Mangment Team Lead
Cairo
Summary
Project Management Team Lead with 12+ years of experience in translation and localization. Proven expertise managing multilingual teams, optimizing localization workflows, and delivering complex projects for global clients. Skilled in using CAT tools, ERP systems, and managing cross-functional stakeholders.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Project Management Head
SenServ, LLC
11.2023 - Current
- Lead the project management department, ensuring alignment with organizational goals and localization quality standards.
- Collaborate with cross-functional teams to define project scope, timelines, and resource allocation.
- Drive continuous process improvement and KPI monitoring across localization workflows.
Project Manager Team Lead
The Translation Gate, LLC
01.2021 - 10.2023
- Led and coached a team of 4 project managers; introduced performance dashboards that improved SLA adherence .
- Maintained a 96% on-time delivery rate across high-volume, multilingual localization projects.
- Ensured linguistic quality, achieving an average LER (Linguistic Error Rate) of under 2% in monthly reviews.
- Supported sales with quotations, client onboarding, and proposal testing for new accounts.
- Oversaw team KPIs via ERP systems and implemented internal knowledge-sharing sessions to drive team performance.
Senior Project Manager
The Translation Gate, LLC
09.2016 - 12.2020
- Managed the end-to-end lifecycle of complex translation and localization projects for global clients.
- Developed schedules, assigned resources, and maintained project budgets to ensure timely, quality delivery.
- Collaborated with internal teams and vendors to streamline workflows, reducing delays by 15%.
- Defined success metrics for each project and provided regular performance reporting.
Project Manager
The Translation Gate, LLC
12.2014 - 08.2016
- Oversaw planning, costing, and execution of multilingual translation projects.
- Negotiated pricing and delivery terms with vendors and production teams.
- Acted as a liaison among IT, Finance, and linguistic teams to ensure seamless delivery.
- Achieved 90%+ client satisfaction through consistent quality and communication.
Project Coordinator
The Translation Gate, LLC
09.2011 - 11.2014
- Supported project execution by coordinating timelines, resources, and delivery logistics.
- Interfaced with clients to gather requirements, clarify scope, and provide progress updates.
- Helped ensure a 95%+ on-time delivery record during a high-growth period for the company.
Education
Bachelor of Applied Arts -
Graduate University, Helwan University
Skills
Business & Communication: Client Relationship Management, Cross-functional Team Leadership, Vendor Management
Soft Skills: Problem Solving, Time Management, Negotiation, Team Coaching
Personal Information
- Date of Birth: 09/01/87
- Nationality: Egyptian
- Marital Status: Single
Key Competencies
Experience of and able to communicate effectively with key decision makers i.e. Heads of Departments and senior managers, Conversant with Microsoft office applications, Preparation of tenders for new business, Meet and exceed new business targets and KPI's, Promotion compliance and implementation, Experience of working to targets, Self motivated and can act on own initiative, Can quickly learn in a consultative and complex industry, Excellent negotiation and problem solving skills, Flexible with working hours, Adaptable and have a positive attitude towards change, Motivated, persuasive and goal orientated
Timeline
Project Management Head
SenServ, LLC
11.2023 - Current
Project Manager Team Lead
The Translation Gate, LLC
01.2021 - 10.2023
Senior Project Manager
The Translation Gate, LLC
09.2016 - 12.2020
Project Manager
The Translation Gate, LLC
12.2014 - 08.2016
Project Coordinator
The Translation Gate, LLC
09.2011 - 11.2014
Bachelor of Applied Arts -
Graduate University, Helwan University
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