Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Esraa Hussein

Esraa Hussein

Head Of Quality Assurance And Business Development Departemet
Mokattam,Egypt

Summary

•Develop and implement strategies to improve the production process and services delivery.

·Handles all client’s contract renewals in collaboration with legal department.

·Handle all projects budgeting and pricing as well as reviewing client’s invoices.

·Leads & manages the company's production team and responsible for implementation production activities.

·Follows up with governmental entities for media laws updates as well as regular and special permits issuance.

·Ensures that resources are well distributed.

·Ensures highest quality of technical support provided to clients.

·Follow up post-production operations and workflow.

·Handle client’s complaints and feedbacks to maintain a positive relationship between both entities.

·Analyze all related data to identify areas of growth

·Review the organization's processes to ensure that it complies with local, national and global policies of both entities.

·Produce timely reports and documentation to track progress and potential opportunities.

·Prepare documentation of internal quality control audits and quality checks.

·Identify training requirements to improve services quality. Experienced Production Manager successful maintaining consistent on-time delivery for customers. Well-organized, proactive and resourceful in dealing with routine and complex production issues. Ambitious Production Manager with [Number] years of experience in [Type] environments. Motivates employees to align performance with company objectives in fast-paced production environments. Superior competency in resource allocation, production scheduling and workflow management. Smoothly direct employees carrying out [Type] operations to achieve demanding production goals, schedules and budget targets. Driven leader with excellent analytical, decision-making and project management abilities. Maintain employee focus and achieve quality targets with hands-on supervision.

Overview

14
14
years of professional experience
7
7
years of post-secondary education

Work History

Head of Production Département at EMPC

EMPC - Egyptian Media Production City
Cairo, Cairo Governorate
06.2020 - Current
  • Responsible for smooth running of all production lines and quality of each project
  • Hiring and managing media production staff and contractors
  • Responsible for ensuring that media content meets objectives and standards of client, audience, and organization
  • Communicate with various stakeholders, such as directors, producers, writers, editors, designers, technicians, marketers, and sponsors
  • Allocating and tracking resources and budget, coordinating with media production team and clients
  • Oversees and plans per-production, production, and post-production stages of television or web shows, broadcasts, or videos
  • Managing production budget, schedule, and quality of all projects with strong supervision
  • Completes per-production processes, including idea , concept creation, casting, script writing, budgeting, specifications, and scheduling.

Head of Quality Assurance and Business Development Manager

EMPC - Egyptian Media Production City
Cairo, Cairo Governorate
7 2019 - Current
  • Develop and implement strategies to improve the production process and services delivery
  • Handles all client's contract renewals in collaboration with legal department
  • Handle all projects budgeting and pricing as well as reviewing client's invoices
  • Leads & manages the company's production team and responsible for implementation production activities
  • Follows up with governmental entities for media laws updates as well as regular and special permits issuance
  • Ensures that resources are well distributed
  • Ensures highest quality of technical support provided to clients
  • Follow up post-production operations and workflow
  • Handle client's complaints and feedbacks to maintain a positive relationship between both entities
  • Analyze all related data to identify areas of growth
  • Review the organization's processes to ensure that it complies with local, national and global policies of both entities
  • Produce timely reports and documentation to track progress and potential opportunities
  • Prepare documentation of internal quality control audits and quality checks
  • Identify training requirements to improve services quality.
  • Improved product quality by implementing rigorous inspection processes and updating standard operating procedures.
  • Initiated cross-functional collaborations with engineering and manufacturing teams to identify root causes of defects and implement corrective actions.
  • Increased customer satisfaction through timely response to inquiries, thorough investigation of issues, and implementation of corrective actions as needed.
  • Served as a primary point of contact for regulatory agencies during inspections and audits, demonstrating the company''s commitment to compliance and continuous improvement.
  • Developed quality planning for multiple new Services launches by verifying customer requirements and implementing in design and production.

Senior Satellite Coordinator /Senior Account Executive at Dur Alpha News (Saudi Radio and TV Service Supplier)

Dur Alpha News Agency
Cairo, Cairo Governorate
10.2012 - 10.2016
  • Responsible for managing and coordinating the booking of satellite, fiber and Bgan facilities for live on-air production for the Saudi TV channels
  • Responsible for coordinating with relevant internal and external parties to ensure the smooth incoming of news feeds
  • Making purchase and rentals requests for equipment and Services
  • Receive satellite booking requests from News editors, Interview and Program producers and coordinating with field crew and bureaus to ease flow of incoming news footage and program Trouble shoot in case of extension, cancellation, transmission failure.
  • Entered data, generated reports, and produced tracking documents.
  • Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.

Marketing and PR Executive at Kenwood Egypt

Kenwood Egypt
Cairo, Cairo Governorate
02.2011 - 01.2013
  • Planning and carrying out Marketing campaigns and strategies
  • Conduct market research and analysis to evaluate trends, brand awareness and competition ventures
  • Initiate and control surveys to assess customer requirements and dedication
  • Utilizing all forms of media, including national, regional and trade press, to build, maintain and manage the portrayal of a business
  • Monitor progress of campaigns using various metrics and submit reports of performance.

Education

MBA - Marketing Management And Research

The Arab Academy of Science And Maritime
Cairo, Egypt
10.2019 - 02.2022

Bachelor of Science - Integrated Marketing Communication IMC

Faculty of Mass Communication - Cairo University
Cairo, Egypt
09.2004 - 07.2009

Skills

Self motivated and ambitious

Advanced Communications Skills

Innovative

Strong leadership abilities

Customer Support

Project Management

Resource Allocation

Customer Service

Problem-solving abilities

Multitasking

Excellent Communication

Adaptability and Flexibility

Languages

Arabic
Proficient
C2
English
Proficient
C2

Timeline

Head of Production Département at EMPC

EMPC - Egyptian Media Production City
06.2020 - Current

MBA - Marketing Management And Research

The Arab Academy of Science And Maritime
10.2019 - 02.2022

Senior Satellite Coordinator /Senior Account Executive at Dur Alpha News (Saudi Radio and TV Service Supplier)

Dur Alpha News Agency
10.2012 - 10.2016

Marketing and PR Executive at Kenwood Egypt

Kenwood Egypt
02.2011 - 01.2013

Bachelor of Science - Integrated Marketing Communication IMC

Faculty of Mass Communication - Cairo University
09.2004 - 07.2009

Head of Quality Assurance and Business Development Manager

EMPC - Egyptian Media Production City
7 2019 - Current
Esraa HusseinHead Of Quality Assurance And Business Development Departemet