Esraa Khamis
Office Manger
Alexandria
Summary
Dynamic Office Manager with a proven track record at International Accounting Services, excelling in customer service and office administration. Enhanced team productivity through effective project management and streamlined payroll processes. Skilled in staff hiring and fostering strong client relationships, ensuring exceptional service and satisfaction.
Overview
7
7
years of professional experience
Work History
Office Manager
International Accounting Services - IAS
01.2022 - 11.2023
- Follow up on all open assignments with customers and the team, as well as implement project management techniques to overcome obstacles and increase team productivity.
- Follow up on the collection with the client for all unpaid invoices.
- Assisted in recruitment efforts, interviewing candidates and onboarding new hires for a seamless transition into the company.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service by responding promptly to inquiries from clients or stakeholders both in-person and via phone or email correspondence.
- Supported the Office Manager with various tasks such as preparing reports or presentations for executive-level meetings.
- Managed employee payroll processing duties while also ensuring accurate calculation of benefits.
- Transferred and directed phone calls, guests, and mail to correct staff members.
Sales Assistant
Extra
01.2021 - 12.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Call Center Agent, Inbound Sales
Premium Card
06.2016 - 12.2020
- Handled a high volume of inbound calls per shift to offer callers product and service information.
- Resolved customer complaints, resulting in higher customer retention rates.
- Maintained high-quality customer service by adhering to call center policies and procedures.
- Conducted follow-up calls with customers to ensure satisfaction and gather valuable feedback for continuous improvement efforts.
- Promoted a positive work environment within the team through active participation in meetings, sharing ideas openly, and supporting colleagues when needed.
- Reduced average call handling time by quickly assessing customer needs and providing concise information or solutions as needed.
- Increased customer satisfaction by efficiently handling inbound calls and addressing customer inquiries.
Education
Bachelor of Information Technology - Information Systems
Seyouf High Institute For Tourism And Hotels
04.2001 -
Skills
Customer service
Administrative support
Data entry
Office management
Office administration
Billing
Staff hiring
Mail handling
Time management abilities
Timeline
Office Manager
International Accounting Services - IAS
01.2022 - 11.2023
Sales Assistant
Extra
01.2021 - 12.2022
Call Center Agent, Inbound Sales
Premium Card
06.2016 - 12.2020
Bachelor of Information Technology - Information Systems
Seyouf High Institute For Tourism And Hotels
04.2001 -
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