Esraa Mamdouh
Operation Supervisor
Giza
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
Work History
Operations Supervisor
Eim
12.2022 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
Sales & Operations Supervisor
The Gallery
8 2022 - Current
- Supervise everyday working of department operating process and increase the efficiency of workers for various growth-oriented programs.
- Maintain and provide efficient backup to the supply department and ensure achievement of all internal and external needs.
- Analyze and identify all performance-related issues and ensure appropriate steps to prevent loss.
- Administer all indoor performance in departments through efficient coaching and monitoring.
- Analyze and ensure better results to fulfill all business requirements.
- Prepare regular reports, perform audits on various operations, and evaluate processes as per business requirements.
- Analyze all opportunities and recommend ways to improve efficiency and reduce costs.
- Supervise effective compilation and collection of information and data to enhance growth.
- Optimized inventory management, reducing stock discrepancies and ensuring product availability.
- Analyzed sales data to identify trends and capitalize on growth opportunities within the market.
- Increased sales revenue by streamlining sales operations processes and implementing effective strategies.
- Coordinated quarterly reviews of sales targets, adjusting forecasts based on market conditions and company objectives.
Operation & Sales Supervisor
Exallia Group "Jakamen Egypt"
01.2019 - 02.2021
- Assisting operations Manager in day-to-day coordination and management of business operational activities.
- Analyzed the system reports to determine the products needed percentage from every item.
- Manage Scheduling & attendance with all stores.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Checked store merchandise regularly for proper display and replenishment.
- Create reports, analyze and interpret retail data, like revenues, expenses, and competition.
- Handling store issues with store managers, also handling all staff complaints & cases with store managers.
- Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
- Enhanced operational performance and developed standard practices.
- Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
- Assist the operation manager in reducing operating costs and ensuring that the total operating expenses in the assigned branches remain within the budget.
- Effective coordination and administration of daily operational tasks/activities concerning branch maintenance ensuring a high level of operational support is provided to branches on time.
- Coordinate with the concerned store's departments for the issues to be resolved I.e. store defects, rectification work, fire & safety, security, maintenance, cleanliness, and other store issues raised by the Senior Operations on their daily inspection.
- Attend to branches queries in the assigned branches on stock-taking, visual merchandising, delivery of materials, store maintenance, and minor store renovation works, to conduct required works in the store on time.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
Administration Specialist
Lockton Garden City
08.2018 - 12.2018
- Prepare and maintain company documents and reports.
- Handle incoming and outgoing E-mails.
- Provide operations support and documentation support for Managers.
- Monitor and manage expenses within the allotted budget.
- Determine the administration issues and resolve them for smooth office operations.
- Coordinate the administration activities in employee recruitment, performance evaluation, and termination processes.
Operation Assistant
Majed Al-Futtaim Ventures
06.2017 - 05.2018
- Managed day-to-day department operations with effective workflow coordination.
- Provided administrative support with accurate document preparation and data entry.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Collaborated with other departments to foster smooth operation of daily processes.
- Prepared and delivered operational performance reports to inform management.
- Assisted operations manager with planning of routine operations and special projects.
- Contributed to development of operational procedures to improve efficiency and accuracy.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
- Collaborated with cross-functional teams to achieve project goals within specified timelines.
Team Leader
Majid Al Futtaim Ventures
08.2016 - 05.2017
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Customer Service Representative & Coaching Team Leader
Xceed Maadi
12.2014 - 06.2015
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Acknowledging and resolving customer complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Call Center Representative
ECCO Outsourcing
03.2014 - 12.2014
- Handle customer inquiries and complaints.
- Identifying customers' needs, clarifying information, researching every issue, and providing solutions.
Education
Bachelor of Arts - Sociology
Cairo University
Giza, Egypt 05.2009 - 05.2013
Skills
Bower BI
SQL
Paython
Teamwork
Problem-Solving
Customer Service
Leadership
Time management
Decision-making
Handling conflict
public speaking
Sales Reporting
Certification
ICDL
Link
https://www.linkedin.com/in/esraamamdouh-45a10b104/
Personal Information
- Date of Birth: 02/11/93
- Nationality: Egyptian
Languages
Arabic
Proficient
C2
English
Intermediate
B1
Timeline
Operations Supervisor
Eim
12.2022 - Current
Operation & Sales Supervisor
Exallia Group "Jakamen Egypt"
01.2019 - 02.2021
Administration Specialist
Lockton Garden City
08.2018 - 12.2018
Operation Assistant
Majed Al-Futtaim Ventures
06.2017 - 05.2018
Team Leader
Majid Al Futtaim Ventures
08.2016 - 05.2017
Customer Service Representative & Coaching Team Leader
Xceed Maadi
12.2014 - 06.2015
Call Center Representative
ECCO Outsourcing
03.2014 - 12.2014
Bachelor of Arts - Sociology
Cairo University
05.2009 - 05.2013
Sales & Operations Supervisor
The Gallery
8 2022 - Current
ICDL
English "AUC"
Advanced Excel
Power BI
SQL
Paython
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