Esraa Mohamed

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
• Led quarterly customer service meetings to review performance and set goals for improvement.

Perform day to day financial transactions, including verifying, classifying, computing, posting and recording cheques received from real estate projects.

Worked on preparing financial reports for the collection department

Utilize outbound calls to persuade customers to purchase companies’ products and develop customer experience by make suitable recommendations based on customer preference and needs