Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Esraa Nafea

Alexandria

Summary

Motivated and detail-oriented Software Engineer with a strong background in designing, developing, and implementing innovative software solutions. Skilled in a variety of programming languages and tools, with a proven ability to solve complex problems and deliver high-quality results. Works well in collaborative environments, meets tight deadlines, and is passionate about using technology to achieve business goals.

Overview

2
2
years of professional experience

Work History

Software-engineer

Novomind MEA
01.2023 - Current
  • Use the Composer interface, a tool specifically developed by novomind AG, to design, build, and optimize chatbots conversations and knowledge bases.
  • Create and structure conversational workflows using Xmind to ensure seamless and logical interaction flows.
  • Develop and refine chatbots conversational flows and automated interactions to enhance user experience and meet customer service objectives.
  • Collaborate with cross-functional teams to ensure chatbots functionality aligned with project requirements and business goals.
  • Continuously improve chatbot's logic and responses based on user feedback and analytics data to increase accuracy and engagement.

Education

Bachelor of Science - Computer And Communication Engineering

Faculty of Engineering
Alexandria, Egypt
07-2022

Skills

    Programming skills:

  • SQL
  • Programming languages(Java, Python, C, C)
  • php

    • Soft skills:

  • Problem solving

Languages

Arabic
Native language
English
Proficient
C2

Timeline

Software-engineer

Novomind MEA
01.2023 - Current

Bachelor of Science - Computer And Communication Engineering

Faculty of Engineering

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Esraa Nafea