Microsoft Office / Google’s G Suite
Esraa Samir Mohamed Ezz El-deen
Senior Commercial Operations Analyst
Cairo
Summary
Skillful Senior Commercial Operations Analyst adeptly supporting system management and problem resolution to improve records management. Over 5 years of experience managing sales activity, addressing technical issues and maintaining system operations. Skillfully assessed operational procedures, providing hands-on experience analyzing records and investigating complex troubleshooting issues. Accomplished expert navigating latest compliance regulations and service-level agreements, maintaining strict compliance with updated standards.
Overview
10
10
years of professional experience
1
1
Language
Work History
Commercial Operations Analyst
PropertyFinder
Egypt,UAE,KSA, BH & QA
05.2018 - Current
- Designed plans to improve operations and suggested changes to systems for overall organization.
- Worked with engineers and technical staff to recommend hardware and software adjustments and resolve design flaws.
- Investigated and resolved alerts, conducted queries and culled records to assist with maintenance and problem resolution.
- Developed and updated tracking spreadsheets using SalesForce & Google Sheets.
- Consulted with stakeholders to develop operational strategies and processes.
- Created custom reports and visualizations to support decision-making processes using salesforce & G-sheets
- Used SalesForce to model data and forecast trends.
- Supported supervisor and associated team members to maintain system functionality.
- Analyzed trend data to forecast operational needs and plan next course of action.
- Process a high volume of daily sales contracts and update all relevant reports
- Assisting Sales Managers in their team's reports (ex. Prospects, Clients & Leads reallocation)
- Deal with and respond to high volumes of emails
- Support the sales team with general operations to help reach the team’s objectives
- Check prices and contracts are aligned across systems and reports
- Focal point between the sales department and other departments
- To ensure correct sales/commercial processes are being followed by the teams.
- Provide Trainings to the new sales members about (Sales Process, SalesForce & the Manager CRM)
- Provide additional Trainings to the Sales Managers in case of Process Updates
Senior Quality Assurance & Operations Specialist
Yellow Pages
Egypt
08.2014 - 12.2017
- Revising Reports & Coaching QA Specialists
- Monitoring LST Calls
- Submitting Monthly Follow Up Reports
- Submitting Monthly Reports for Team Performance & Quality Records
- Responsible for the Department Attendance Reports
- Participating in setting Training Documents & Presentations
- Setting Re-Trainings for Low Performance Members
Education
Bachelor of Arts - English Languages, Literatures, And Linguistics
Al Alsun Faculty, Ain Shams University
Cairo, Egypt 04.2001 -
Skills
Reporting Abilities
Trend Modeling
Forecasting Skills
Data Analysis
Operational Efficiency
Effective Communication
Problem-Solving Abilities
Organizational Skills
Written Communication
Microsoft PowerPoint/Google Slides
Team Collaboration
Goal Setting/OKRs
Time Management
Multitasking
Microsoft Excel/ Googl Sheets
Task Prioritization
Cross-Functional Teamwork
Adaptability and Flexibility
Business Intelligence
SalesForce
Power BI
DealHub
Software
Databases
Data Visualisation (Power BI, SalesForce, Google Slides)
Timeline
Commercial Operations Analyst
PropertyFinder
05.2018 - Current
Senior Quality Assurance & Operations Specialist
Yellow Pages
08.2014 - 12.2017
Bachelor of Arts - English Languages, Literatures, And Linguistics
Al Alsun Faculty, Ain Shams University
04.2001 -