Summary
Overview
Work History
Education
Skills
Software
Timeline
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Esraa Samir Mohamed Ezz El-deen

Senior Commercial Operations Analyst
Cairo

Summary

Skillful Senior Commercial Operations Analyst adeptly supporting system management and problem resolution to improve records management. Over 5 years of experience managing sales activity, addressing technical issues and maintaining system operations. Skillfully assessed operational procedures, providing hands-on experience analyzing records and investigating complex troubleshooting issues. Accomplished expert navigating latest compliance regulations and service-level agreements, maintaining strict compliance with updated standards.

Overview

10
10
years of professional experience
1
1
Language

Work History

Commercial Operations Analyst

PropertyFinder
05.2018 - Current
  • Designed plans to improve operations and suggested changes to systems for overall organization.
  • Worked with engineers and technical staff to recommend hardware and software adjustments and resolve design flaws.
  • Investigated and resolved alerts, conducted queries and culled records to assist with maintenance and problem resolution.
  • Developed and updated tracking spreadsheets using SalesForce & Google Sheets.
  • Consulted with stakeholders to develop operational strategies and processes.
  • Created custom reports and visualizations to support decision-making processes using salesforce & G-sheets
  • Used SalesForce to model data and forecast trends.
  • Supported supervisor and associated team members to maintain system functionality.
  • Analyzed trend data to forecast operational needs and plan next course of action.
  • Process a high volume of daily sales contracts and update all relevant reports
  • Assisting Sales Managers in their team's reports (ex. Prospects, Clients & Leads reallocation)
  • Deal with and respond to high volumes of emails
  • Support the sales team with general operations to help reach the team’s objectives
  • Check prices and contracts are aligned across systems and reports
  • Focal point between the sales department and other departments
  • To ensure correct sales/commercial processes are being followed by the teams.
  • Provide Trainings to the new sales members about (Sales Process, SalesForce & the Manager CRM)
  • Provide additional Trainings to the Sales Managers in case of Process Updates

Senior Quality Assurance & Operations Specialist

Yellow Pages
08.2014 - 12.2017
  • Revising Reports & Coaching QA Specialists
  • Monitoring LST Calls
  • Submitting Monthly Follow Up Reports
  • Submitting Monthly Reports for Team Performance & Quality Records
  • Responsible for the Department Attendance Reports
  • Participating in setting Training Documents & Presentations
  • Setting Re-Trainings for Low Performance Members

Education

Bachelor of Arts - English Languages, Literatures, And Linguistics

Al Alsun Faculty, Ain Shams University
Cairo, Egypt
04.2001 -

Skills

Reporting Abilities

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Software

Microsoft Office / Google’s G Suite

Databases

Data Visualisation (Power BI, SalesForce, Google Slides)

Timeline

Commercial Operations Analyst

PropertyFinder
05.2018 - Current

Senior Quality Assurance & Operations Specialist

Yellow Pages
08.2014 - 12.2017

Bachelor of Arts - English Languages, Literatures, And Linguistics

Al Alsun Faculty, Ain Shams University
04.2001 -

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Esraa Samir Mohamed Ezz El-deenSenior Commercial Operations Analyst