Essam Azmy
ِِِAutomotive Mechanical Engineer
Cairo
Summary
Seeking a challenging position in automotive mechanical engineering that offers opportunities for greater responsibilities and career advancement, where my expertise and skills can be effectively utilized and further developed.
Overview
19
19
years of professional experience
2
2
Languages
Work History
Technical Support, Warranty & Training Manager
Part Auto Company
12.2021 - Current
- Company Overview: Bosch Authorized Dealer in Egypt
- Conduct training sessions in accordance with performance standards
- Responsible for product training and performance support with our service centers allover Egypt
- Develop and manage schedule to support dealer needs while working with regional personnel on direction and priorities
- Conduct special training assignments and facilitate large group meetings as required
- Conduct training sessions online to save the stuff time
- Conduct on-going product study and competitive reviews
- Making A regular survey to stay on the training quality
- Contact with the Suppliers to get the updated technical news about the product and OEM
- Create and develop a training plan for the salesmen, service team, and the CRM team
- Conduct training session for the warranty conditions to all stuff, for parts warranty, good well, and specify the cases that should make communication with the supplier to take the warranty approval
- Also Submit and track the warranty claims
- Planning to prepare a product technical service news to explain simple data about the products then to send them to our partners
- Making A regular Quizzes regarding each training session to keep the info in mind
- Bosch Authorized Dealer in Egypt
Technical Support
VALEO company
Cairo, Cairo Governorate
12.2017 - 11.2021
- Support all customers via the Technical hotline for product support on fitment issues, cross reference enquiries and application enquiries
- Assisting and managing the return of product to Valeo Service
- Contacting and responding to customer queries via the Technical email
- Production and using of electronic catalogues
- Raising of all Catalogue errors with Valeo Service Head Office
- Promoting best practices to reduce warranty costs
- Responsible for Technical and warranty reporting
- Customer publications such as Technical advice and parts diagnosis posters
- Produce and support with production of Technical service bulletins
- Improvement of potential defective parts manufactured by Valeo or Valeo suppliers
- Reduction of returns sent back to Valeo through educating customers and analyzing and resolving potential route causes
- Assisting Technical engineers with product specification sheets
- Develop and improve Technical hotline standards
- Continuous improvement of internal processing
- Benchmarking of technical hotline/ warranty/ customer service via best practice
- Review and discuss potential trainings for customers
- Supporting the warranty department with returns claims
- Training internal staff to increase their automotive product knowledge
Service Manager
French Auto Service Center
04.2017 - 11.2017
- Company Overview: For PEUGEOT & CITROEN
- Recruiting a team of technicians with the skills and qualifications to carry out the type of servicing and repairs offered by the auto shop
- Supervises technicians’ performance and arrange training programs to keep the team’s skills up to date
- Prepare schedules and plan staff duty rotations to ensure that servicing and repairs are completed as quickly as possible
- Select equipment, such as diagnostic tools, that will improve quality and productivity in the service department
- Make sure the highest levels of customer satisfaction so that owners continue to return to the shop for future work
- Ensure that all members of the team understand the importance of customer satisfaction and develop training programs to improve customer service standards
- Following the parts department to ensure that the most of parts are available in the warehouse to save the customer’s time
- For PEUGEOT & CITROEN
National Warranty Manager & Technical Trainer
PEUGEOT CDCM
01.2015 - 02.2017
- Company Overview: Authorized dealer in Egypt
- Responsible for 15 authorized service centers allover Egypt, providing them with technical, warranty and training materials
- Providing technical advices and supporting the workshop team to carry out correct diagnostic
- Keep them updated with the new TSBs (Technical service Bulletin), new special tools, and repair methods
- Providing training sessions for the entire network with the updated warranty policy, recall campaigns, the parts needing approval and the wearing parts list
- Supervising the warranty claims processing and to make sure that they are correctly entered with full explanations
- Doing & following the daily correction of the claims
- Contacting with PEUGEOT FRANCE platform for any requirements
- Personally, following the critical cases with the CPA (customer protection agency), to make sure of customer satisfaction
- Improving the quality of repair by using the recommended repair methods by the manufacturer
- Analyzing the warranty claim’s costs and providing the after sales director with monthly reports
- Contacting with France to raise the warranty labor hour rate
- (Task every year)
- Provide technical trainings for the reception and workshop teams
- Doing remote connection with the technical platform for the technical, diagnostic issues
- Authorized dealer in Egypt
Operation Site Manager
BINARBAID Transportation and Equipment
07.2013 - 08.2014
- Company Overview: Work in QATAR (ACTROS, RENAULT, MAN, HYUNDAI)
- Prepare the site with the necessary tools and equipment
- Help and supporting the technicians in the mechanical, electrical trouble shoots
- Make sure that all company trucks, and equipment working properly
- Participating in putting plans to improve the site facilities
- Preparing a maintenance schedule for the trucks and equipment
- Work in QATAR (ACTROS, RENAULT, MAN, HYUNDAI)
Workshop Manager & National Tech. Advisor
ALMOTOWAKIL MOTORS
01.2006 - 01.2013
- Company Overview: Authorized Dealer for PEUGEOT & SUBARU and ISUZU in KSA
- Advising the main diagnosis procedures for the vehicle
- Ensuring that the customer comments are communicated Effectively to the repair team
- Completes the Pre-order form to accurately record vehicle and Customer information, complaints and uncovered issues
- This Includes checking the vehicle’s warranty
- Checks service measure for each chassis and coordinate with the Workshop team to carry out vehicle diagnosis and rectify the defects
- Providing Technical trainings for technicians
- Identify and report warranty claims
- Follow- up progress of each repair order during the day
- Work Also as National Technical Advisor in BG Company for Cleaning Vehicle's System for 7 Years, Providing the customer with service solutions for the entire vehicle systems (air/ fuel sys-brake sys transmission sys and others)
- Authorized Dealer for PEUGEOT & SUBARU and ISUZU in KSA
Education
Automotive Department
Helwan University
Egypt01-2005
Skills
SAP Key User
Excellent knowledge of computer and maintenance systems
Proficient user of all Microsoft operating systems
Leadership training
Staff development plans
Program management
Training oversight
Training solutions development
E-learning platforms
Team development strategies
Sales leadership development
Quality control
Personal Information
- Date of Birth: 10/19/82
- Marital Status: Married
Training
- 11/2006, Regional training center in Cairo, Several technical trainings
- 02/2007, Peugeot Head Office in France
- 04/2013, Peugeot training in Abu Dhabi
- 12/2016, Peugeot Head Office in France
- 06/2009 Regional training center in Cairo, Several technical trainings
- 05/2010 Regional training center in Cairo, Several technical trainings
- 06/2011 Regional training center in Cairo, Several technical trainings
- 06/2015 Regional training center in Cairo, Several technical trainings
- 06/2016 Regional training center in Cairo, Several technical trainings
- 11/2016 Regional training center in Cairo, Several technical trainings
Additional Information
Shall be Presented upon Request .
Timeline
Technical Support, Warranty & Training Manager
Part Auto Company
12.2021 - Current
Technical Support
VALEO company
12.2017 - 11.2021
Service Manager
French Auto Service Center
04.2017 - 11.2017
National Warranty Manager & Technical Trainer
PEUGEOT CDCM
01.2015 - 02.2017
Operation Site Manager
BINARBAID Transportation and Equipment
07.2013 - 08.2014
Workshop Manager & National Tech. Advisor
ALMOTOWAKIL MOTORS
01.2006 - 01.2013
Automotive Department
Helwan University
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