Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist
Essam Magdy

Essam Magdy

Assistant Manager
Giza,Monsha't Alqanater

Summary

Dynamic Assistant Store Manager with a proven track record, enhancing store performance and customer satisfaction. Excelled in staff management and problem-solving, significantly improving operational efficiency. Skilled in data entry and staff coordination, adept at multitasking and fostering strong customer relationships. Demonstrates exceptional communication and decision-making abilities.

Overview

8
8
years of professional experience

Work History

Barista

Bread Fast Coffee
Smart Village, Desert Road, Giza
06.2023 - 06.2024
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Listened carefully to customer requests.
  • Handled customer complaints professionally, resolving issues promptly.
  • Operated espresso machines and commercial coffee brewers.
  • Controlled line and crowd with quick, efficient service.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities.
  • Trained new employees, sharing knowledge and expertise of coffees.

Barista

On The RUN, ExxonMobil
Zayed, 6th Of October, Giza, Egypt
05.2022 - 06.2023
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Listened carefully to customer requests.
  • Operated espresso machines and commercial coffee brewers.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Trained new employees, sharing knowledge and expertise of coffees.

Assistant Store Manager

TOTAL Energies
26th July Coordinator, 6th Of October, Giza
05.2021 - 01.2022
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives.
  • Walked through store areas to identify and proactively resolve issues.
  • Assisted the Store Manager in analyzing sales data to make informed decisions for improving overall store performance.

Assistant Store Manager

VOLGA Mart
Zahraa, Misr Elqadema, Cairo
05.2020 - 05.2021
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes.
  • Resolved escalated customer issues effectively.

Cashier Team Lead

TOTAL Energies
Zayed 6th October
08.2016 - 05.2020
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers.
  • Increased customer loyalty.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Provided backup support during high traffic periods.
  • Trained team members on cash register operation.
  • Developed strong relationships with repeat customers.
  • Quickly and accurately counted drawers at start and end of each shift.

Education

Bachelor Of Arts - Geography

Helwan University
Helwan
08.2024

Skills

Sanitizing understanding

Languages

Arabic
Bilingual or Proficient (C2)
English
Intermediate (B1)

Timeline

Barista

Bread Fast Coffee
06.2023 - 06.2024

Barista

On The RUN, ExxonMobil
05.2022 - 06.2023

Assistant Store Manager

TOTAL Energies
05.2021 - 01.2022

Assistant Store Manager

VOLGA Mart
05.2020 - 05.2021

Cashier Team Lead

TOTAL Energies
08.2016 - 05.2020

Bachelor Of Arts - Geography

Helwan University

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Essam MagdyAssistant Manager