Essam Magdy
Assistant Manager
Giza,Monsha't Alqanater
Summary
Dynamic Assistant Store Manager with a proven track record, enhancing store performance and customer satisfaction. Excelled in staff management and problem-solving, significantly improving operational efficiency. Skilled in data entry and staff coordination, adept at multitasking and fostering strong customer relationships. Demonstrates exceptional communication and decision-making abilities.
Overview
8
8
years of professional experience
Work History
Barista
Bread Fast Coffee
Smart Village, Desert Road, Giza
06.2023 - 06.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests.
- Handled customer complaints professionally, resolving issues promptly.
- Operated espresso machines and commercial coffee brewers.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities.
- Trained new employees, sharing knowledge and expertise of coffees.
Barista
On The RUN, ExxonMobil
Zayed, 6th Of October, Giza, Egypt
05.2022 - 06.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests.
- Operated espresso machines and commercial coffee brewers.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new employees, sharing knowledge and expertise of coffees.
Assistant Store Manager
TOTAL Energies
26th July Coordinator, 6th Of October, Giza
05.2021 - 01.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives.
- Walked through store areas to identify and proactively resolve issues.
- Assisted the Store Manager in analyzing sales data to make informed decisions for improving overall store performance.
Assistant Store Manager
VOLGA Mart
Zahraa, Misr Elqadema, Cairo
05.2020 - 05.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes.
- Resolved escalated customer issues effectively.
Cashier Team Lead
TOTAL Energies
Zayed 6th October
08.2016 - 05.2020
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers.
- Increased customer loyalty.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Provided backup support during high traffic periods.
- Trained team members on cash register operation.
- Developed strong relationships with repeat customers.
- Quickly and accurately counted drawers at start and end of each shift.
Education
Bachelor Of Arts - Geography
Helwan University
Helwan08.2024
Skills
Sanitizing understanding
Food production management
Kitchen staff coordination
Inventory controls
Recipes and menu planning
Staff Management
Problem-Solving
Excellent Communication
Decision-Making
Active Listening
Multitasking Abilities
Data Entry
Attention to Detail
Languages
Arabic
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Barista
Bread Fast Coffee
06.2023 - 06.2024
Barista
On The RUN, ExxonMobil
05.2022 - 06.2023
Assistant Store Manager
TOTAL Energies
05.2021 - 01.2022
Assistant Store Manager
VOLGA Mart
05.2020 - 05.2021
Cashier Team Lead
TOTAL Energies
08.2016 - 05.2020
Bachelor Of Arts - Geography
Helwan University