Essam ElDin ElSawey
Cairo
Summary
Experienced management specialist skilled in building strong working connections with clients, staff, and suppliers. Proven track record of exceeding sales targets and optimizing operational efficiencies. Proficient in implementing strategic sales plans to drive revenue growth and improve customer satisfaction levels.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sr. Sales Operations Manager
Beltone Holding - Consumer Finance
Cairo
09.2023 - Current
- Managed cross-functional teams for successful project completion and timely delivery of products or services.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Collaborated with marketing team on campaigns designed to increase sales volume.
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Established performance metrics to evaluate team effectiveness and identify opportunities for improvement.
- Negotiated contracts with vendors, securing the best possible terms for the company's needs and budget constraints.
- Analyzed data trends to identify areas for improvement in operational efficiency.
- Created budgets for sales operations activities and monitored performance against targets.
- Built sales forecasts and schedules to reflect desired productivity targets.
Head of Sales
Grubtech
10.2022 - 09.2023
- Hired, mentored, and managed a ten-person sales team to conduct sales calls, visit clients, and close deals. Achieved 160% of sales contract objective in Q4 and Q1.
- Collaborated with cross-functional teams to implement a customer feedback loop, resulting in identifying and resolving product issues more efficiently, reducing time-to-resolution by 50%.
- Present sales, revenue, and expenses reports and realistic forecasts to the Regional VP Sales and board members.
- Analyzed market trends and competitive landscape to create a go-to-market strategy for a new product. The strategy resulted in a 40% increase in sales in the first quarter.
- Monitored and evaluated sales team performance; identified weaknesses, and executed targeted training programs that increased conversion rates by 13%.
- Driven, the sales team looked into the prospect of subscription sales in the SaaS client bases of competitors, which led to the acquisition of nearly 17% of the customers of the main domestic rival.
Account Management Executive Team Manager
OPay
11.2021 - 10.2022
- Coordinated and executed a communication framework that fostered cross-functional teams, reduced project delays by 20% via regular check-ins and status updates using Slack, and Zoom.
- Spearheaded team restructuring, assigning individual targets and KPIs for each account.
- The manager achieved 25% YoY revenue growth and promoted two team members within 6 months.
- Collaborated with sales leaders from five different regions to identify cross-selling opportunities and develop a strategy for increasing revenue. Achieved a 25% increase in sales volume within six months.
- Streamlined performance monitoring by developing a dashboard that tracked KPIs in real-time. Improved team efficiency by 25%, and reduced resolution time by 30%.
Key Account Manager
Talabat
08.2020 - 11.2021
- Launched and expanded Talabat's services to 18 new cities, towns, and villages, covering the main potential spots within the main clusters - Greater Cairo, Delta, Canal, and Mediterranean coast.
- Identified business objectives, menu optimization, and created growth tactics. Brand strategy and business development, identifying business opportunities that result in the achievement of accelerated revenue, profitability, and market share.
- Optimize the restaurant core KPIs (Basket Value, Delivery time, NFR, Riders Waiting, Orders).
- Boosted NCR upselling by 300% by introducing a unique pricing strategy for new products that was better aligned with customer needs, which increased total NCR from 2% to 8%.
- Achieved a 4% increase in key accounts' GMVs by developing personalized engagement strategies and delivering exceptional customer service; increased their portfolio contribution from 3% to 7%.
Key Account Manager
Uber Eats
01.2018 - 07.2020
- A primary point of contact for over 300 restaurant partners in Egypt, KSA, and UAE market by cultivating relationships through overseeing payment, menu updates, marketing initiatives, business concerns, and tech guidance.
- Lead the Uber Eats team, providing daily direction, ensuring goals are hit and surpassed for weekly activations in Egypt, KSA, and UAE market.
- Held monthly and quarterly business reviews with top partners, providing meaningful data and strategy to grow partnerships.
- Devised and implemented a scalable training program for account managers, reducing onboarding time by 40% and increasing productivity by 25% among new hires.
Social Media Specialist / SME
beIN Media Group
06.2016 - 01.2018
- Support the team with policy updates, bugs, outages, review response impact.
Tech Support Specialist
Raya Contact Center 'UAE
07.2014 - 05.2016
- Resolved technical issues for 50+ inbound customer calls daily by diagnosing, troubleshooting, and guiding customers through online solution processes; reduced average call duration by 240 seconds and increased customer satisfaction by 20
Tech Support Specialist
Xceed Contact Center
02.2012 - 06.2014
- Resolved 200+ technical issues per week by providing comprehensive troubleshooting and support to customers; slashed response time by 50% and achieved 95% customer satisfaction rate.
Education
Bachelor of Tourism Management - Tourism Management
Pharaohs Academy
Cairo, Egypt06.2009
Skills
- Process Improvement & Operations
- Market Launch
- Date Driven
- People Management
- Leadership and Project Management
- Looker
- SalesForce
- Tableau
- Google Sheets
- HubSpot
Languages
- English
- Arabic
Certification
- Six Sigma Yellow Belt.
- Goal Setting: Objectives and Key Results (OKRs).
- Becoming Head of Sales: Developing Your Playbook.
- Building and Managing a High-Performing Sales Team.
- Becoming Head of Sales: Developing Your Playbook.
Accomplishments
Talabat Cluster Top Achiever August 2020 - March 2021:
Hit and exceeded department KPIs by 20% for 5 months in a row.
Uber Eats November 2019 - March 2020: Employee Star Uber Global for the below:
Achieved top performer status twice in a quarter by delivering multiple projects ahead of schedule and exceeding quality standards; received team-wide recognition for exceptional performance
Languages
Arabic
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Sr. Sales Operations Manager
Beltone Holding - Consumer Finance
09.2023 - Current
Head of Sales
Grubtech
10.2022 - 09.2023
Account Management Executive Team Manager
OPay
11.2021 - 10.2022
Key Account Manager
Talabat
08.2020 - 11.2021
Key Account Manager
Uber Eats
01.2018 - 07.2020
Social Media Specialist / SME
beIN Media Group
06.2016 - 01.2018
Tech Support Specialist
Raya Contact Center 'UAE
07.2014 - 05.2016
Tech Support Specialist
Xceed Contact Center
02.2012 - 06.2014
Bachelor of Tourism Management - Tourism Management
Pharaohs Academy
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