EYAD BASSEM SAMIR

visa specialist for UK ETA visas

• Coordinated with government agencies to obtain necessary approvals for visa issuance in a timely manner.
• Assisted applicants in completing forms accurately, providing clear guidance on required documentation and submission procedures.
• Managed high-volume caseloads, maintaining accuracy and efficiency in processing visa applications.
• Reduced processing times for visa applications by closely monitoring progress, prioritizing tasks, and maintaining organized documentation.

Travel Consultant working for Expedia for cars, hotels, flights bookings using Amadeus and voyager systems

• Worked closely with clients to understand unique needs and meet specific travel desires.
• Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
• Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
• Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
• Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
• Collected, handled and documented payments for travel services and associated feels.
• Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
• Handled sensitive information with professionalism and discretion.
• Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
• Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
• Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.

Telemarketer for a real state company (cold caller trying to buy properties from the owners) and negotiating with them in the property price

• Followed up with customers to solicit further sales.
• Qualified leads and set up customer appointments for outside sales team.
• Completed daily and weekly sales reporting using assigned tools.
• Managed a high volume of calls daily while maintaining professionalism and efficiency.
• Answered questions about company offerings with knowledgeable responses about products and services.
• Generated new leads through targeted cold calling efforts, expanding the company''s client base.
• Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.