Mohamed Ezzat
IT Information's And Technology
Cairo - Sherouk City
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
Work History
Car Care Sales Representative
Multiple Brands - High Quality
Riadh
01.2021 - 02.2022
- Prepared variety of different written communications, reports and documents.
- Worked with customers to understand needs and provide excellent service.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Led projects and analyzed data to identify opportunities for improvement.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Onboarded new temps by entering employee information into systems.
- Saved $30000 by implementing cost-saving initiatives that addressed long-standing problems.
Uber Partner
UBER - KAREEM
Riadh
01.2017 - 01.2021
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Drove high-capacity vehicles for dedicated engagements such as bachelorette parties, proms and weddings.
- Recognized by corporate as top revenue-producer for [Location].
- Picked up riders at designated locations and greeted upon vehicle entry.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Assisted mobile app users with closing out rideshare.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Worked extra hours to achieve company coverage during periods of low driver availability due to illness, weather and other unanticipated factors.
- Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Protected riders with good driving habits, emergency first aid and discrete handling of special circumstances.
Customer Service Agent
KODO Fried chicken Restaurants call center
Riadh
01.2015 - 01.2017
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Communicated with clients regarding account services, statements, and balances.
- Provided primary customer support to internal and external customers.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Adapted to new applications and maintained knowledge of current technologies.
- Entered customer information into customized computer system with DAZZ to document and organize client records.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Addressed customer account discrepancies and concerns.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Conferred with management and vendors to discuss defective and unacceptable services and determine corrective action.
- Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities.
Cosmetics Sales Representative
Free Lance Sales representative
Riadh
01.2013 - 01.2015
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Ranked among top sales performers, averaging over $[20000] sales annually.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Applied merchandising and housekeeping procedures, adhering to corporate and brand standards.
- Protected store assets and inventory via loss prevention procedures.
Car Rental Agent
King Khaled Air Port
Riadh
01.2010 - 01.2012
- Addressed guest complaints and resolved issues to promote satisfaction.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Demonstrated knowledge and applied proper food handling standards.
Restaurant Waiter
Americana Group - KFC - PIZZA HUT
Cairo
01.2005 - 01.2008
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Inspected dishes and utensils for cleanliness.
- Bussed and reset tables to keep dining room and work areas clean.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Met with chef to review daily specials and menu changes.
Education
Associate of Science - Computer And Information Sciences
Computer Science
Mansoura University - Nile Academy 05.2002 - 05.2009
Skills
Policies and procedures
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Car Care Sales Representative
Multiple Brands - High Quality
01.2021 - 02.2022
Uber Partner
UBER - KAREEM
01.2017 - 01.2021
Customer Service Agent
KODO Fried chicken Restaurants call center
01.2015 - 01.2017
Cosmetics Sales Representative
Free Lance Sales representative
01.2013 - 01.2015
Car Rental Agent
King Khaled Air Port
01.2010 - 01.2012
Restaurant Waiter
Americana Group - KFC - PIZZA HUT
01.2005 - 01.2008
Associate of Science - Computer And Information Sciences
Computer Science
05.2002 - 05.2009
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