Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Fadi Ebrahim

Fadi Ebrahim

Egypt

Summary

Experienced IT Operations and Application Support professional with a strong background in banking systems, financial technologies, and enterprise IT environments. Adept at managing mission-critical applications, ensuring system reliability, and driving continuous service improvement. Seeking to contribute to a forward-thinking organization where I can leverage my technical expertise, problem-solving abilities, and cross-functional collaboration skills to support business growth and operational excellence. Passionate about ongoing professional development in Banking IT and committed to staying at the forefront of emerging technologies and best practices.

Overview

13
13
years of professional experience

Work History

Senior Specialist – IT Operations Engineer

Afrexim Bank (African Export-Import Bank)
Cairo
11.2024 - Current
  • Executed end-to-end real-time monitoring and health-check automation for mission-critical banking applications.
  • Utilized New Relic APM and custom telemetry solutions to detect and remediate performance anomalies.
  • Served as liaison between IT infrastructure, application support, and incident response teams to ensure high availability.
  • Designed and maintained observability dashboards, alerts, and log management systems for enhanced system visibility.
  • Conducted root cause analysis for post-incident reviews, supporting SLA adherence and process improvement initiatives.

Senior Banking Application Support Engineer

Afrexim Bank (African Export-Import Bank)
Cairo
09.2020 - 10.2024
  • Oversaw end-of-day and close-of-business batch processing for Finacle Core Banking System, ensuring accurate transaction finalization across all business units.
  • Managed interfaces across SAP, Salesforce, Quantum Treasury, and Finacle, enhancing reliability and reducing outages by 30%.
  • Coordinated escalations with internal teams and vendors to resolve high-severity application incidents swiftly.
  • Authored operational SOPs and incident guides to boost team efficiency and knowledge retention.
  • Established a structured knowledge base for L1 and L2 support, improving onboarding processes and readiness.

Application Support Specialist

Al Sama Building Materials Est.
Abu Dhabi
04.2018 - 05.2020
  • Provided Tier 1 and Tier 2 support for finance, procurement, and operations systems across departments.
  • Conducted audits of financial data and reconciliation processes to ensure compliance with reporting standards.
  • Collaborated with vendors and internal teams to resolve application errors and enhance workflows.
  • Created a centralized ticketing system that improved SLA adherence and response times for incidents.
  • Contributed to documentation, business continuity planning, and application performance optimization.

Senior Sales Officer

First Abu Dhabi National Bank
Abu Dhabi
08.2016 - 04.2018
  • Directed acquisition and portfolio management for SME and corporate clients, delivering customized banking solutions.
  • Coached junior sales team members, enhancing lead generation processes and boosting productivity by 20%.
  • Fostered long-term client relationships through consultative selling, surpassing quarterly revenue and product penetration targets.

Senior Call Center Representative

First Abu Dhabi National Bank
Abu Dhabi
04.2014 - 08.2016
  • Managed inbound customer service operations, addressing disputes, product support, and service requests across banking segments.
  • Identified trends in customer feedback and proposed workflow enhancements to boost satisfaction metrics.
  • Documented recurring issues and collaborated with backend teams to eliminate root causes.
  • Improved first-call resolution rates through systematic analysis of service processes.

General Accountant, Financial Reporting

Bin Mona Al-Mansouri General Contracting Est.
Abu Dhabi
03.2012 - 03.2014
  • Managed full-cycle accounting operations, encompassing payroll, inventory, ledger reconciliations, and financial reporting for construction and contracting projects.
  • Collaborated with internal auditors and finance managers to ensure compliance with UAE tax and labor regulations.
  • Implemented new financial control workflows to enhance accuracy and reduce audit findings.
  • Streamlined month-end and year-end close processes to increase efficiency.

Education

Some College (No Degree) - B. Sc of Commerce-Accounting Section

Benha University

Skills

  • Application monitoring
  • Performance optimization
  • Incident management
  • Root cause analysis
  • Log management
  • Batch processing
  • Effective Time Vanagement
  • Microsoft Office
  • Computer Skills
  • Communication
  • Ability to Wark in a Teen
  • Communication Skills
  • Fast Leermer
  • Customer Service Skills
  • Multitaseng Skills
  • starpersona
  • Communication Skills
  • ffective Tea in I eader
  • Creativity
  • Leadershia SkiIs
  • lighly responsible and reliab
  • Ability to Multitask
  • Organizational Skills

Languages

Arabic
First Language
English
Upper Intermediate (B2)
B2

Timeline

Senior Specialist – IT Operations Engineer

Afrexim Bank (African Export-Import Bank)
11.2024 - Current

Senior Banking Application Support Engineer

Afrexim Bank (African Export-Import Bank)
09.2020 - 10.2024

Application Support Specialist

Al Sama Building Materials Est.
04.2018 - 05.2020

Senior Sales Officer

First Abu Dhabi National Bank
08.2016 - 04.2018

Senior Call Center Representative

First Abu Dhabi National Bank
04.2014 - 08.2016

General Accountant, Financial Reporting

Bin Mona Al-Mansouri General Contracting Est.
03.2012 - 03.2014

Some College (No Degree) - B. Sc of Commerce-Accounting Section

Benha University

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Fadi Ebrahim