Fadi Georgy

• Execution of EOD on the bank's centralized Core Banking System after closure of business hours.

• Taking Data Backups in compliance to established procedures.

• Coordination with Finacle support desk in case of any errors encountered during COB.

• Develop and document software testing plans
• Install software and hardware and configure operating system software in preparation for testing

• Escalating EOD related issues to System Administrators for immediate resolution.

• Develop and implement software and information system testing policies and procedures

• Applying patches, fixes on production.

• Ensure documentation of all errors and steps taken for remediation.

• Execute and document results of software application tests and information and telecommunication systems tests

• Monitoring of all application interconnecting interfaces (Salesforce, Quantum, Finacle, SAP and reporting errors). • Perform end of day branch verification process.

• Help build a complete error and remediation knowledge base for different interfaces issues or EOD operations.

• May serve as a member of Disaster Recovery team.

• Prepares daily reports as assigned. • Other duties as assigned.

• Used [Software] to track, maintain and update trouble tickets.
• Using SQL including SSIS & IIS and .Net, MS SQL Studios, MS Visual Studios, Azure, PowerBI, PowerApps, to analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.

• Providing technical support to teams within the organization, and to external clients when required. Assisting with systems integrations. Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date. • Conduct daily audits review the submitted financial data. • Crosscheck the entries in the submitted financial data and Verifies calculations, checks data and obtains information attest them as true and legal. • Processes financial data within defined procedures and to pre‐determined quality standards and timeframes. • Receives and processes all invoices, expense forms and requests for payment. Verifies calculations and inputs codes into the Accounting system in an accurate manner. • Schedule monthly meetings with the management team and discuss issues related with the financial performance of the organization. • Spearhead the accounting team and ascertain the entered financial data in the daily accounts register maintained by the organization. • Correct the accounting entries in the submitted financial data and submit a copy of the same to the company auditor. • Monitor the minutes of the conducted monthly meetings and send a report to every member of the management team. • Audit the monthly/quarterly/yearly reports of accounts payable-receivable,

payroll, inventory and other divisions of the accounting department of the organization.

• Enhances staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members. • Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options. • Sells products by establishing contact and developing relationships with prospects; recommending solutions. • Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements. • Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors. • Prepares reports by collecting, analyzing, and summarizing information. • Maintains quality service by establishing and enforcing organization standards. • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. • Contributes to team effort by accomplishing related results as needed

• • Answer phones and respond to customer requests. • Sell product and place customer orders in computer system. • Provide customers with product and service information. • Up sell products and services. • Transfer customer calls to appropriate staff. • Identify, research, and resolve customer issues using computer system. • Follow-up on customer inquiries not immediately resolved. • Complete call logs and reports. • Research billing issues. • Research misapplied payments. • Recognize, document and alert supervisor of trends in customer calls. • Recommend process improvements. • Other duties as assigned. ADDITIONAL RESPONSIBILITIES 1. Provide on job training for new employees. 2. 2. Generate customer thank letters.

• Conduct daily audits review the submitted financial data. • Crosscheck the entries in the submitted financial data and Verifies calculations, checks data and obtains information attest them as true and legal. • Processes financial data within defined procedures and to pre‐determined quality standards and timeframes. • Receives and processes all invoices, expense forms and requests for payment. Verifies calculations and inputs codes into the Accounting system in an accurate manner. • Schedule monthly meetings with the management team and discuss issues related with the financial performance of the organization. • Keep a record of the reviewed financial data and maintain the minutes of the daily audits conducted by the management team • Spearhead the accounting team and ascertain the entered financial data in the daily accounts register maintained by the organization. • Reviews coding on accounting documentation to ensure correctness and prepares monthly journal entries. Prepares monthly accrual of expenses and petty cash reconciliations. • Correct the accounting entries in the submitted financial data and submit a copy of the same to the company auditor. • Monitor the minutes of the conducted monthly meetings and send a report to every member of the management team.

• Gather the essential details of transactions along with the source documents from the concerned people in the organization to update the financial statements daily. • Maintain payroll accounts by recording a worker's total working hours, deductions or increments as applicable to compute the total amount of salary payable to workers. • Maintain petty cash book. Authorize payments done by cash and make entries under appropriate account head. Submit monthly reports regarding the incomes, expenditures and final cashbook balances.