Fadi Safwat
Pharmacist
Summary
As a pharmacist with five years of quality assurance experience and training in data analysis and Six Sigma, I bring strong analytical and mentoring skills. My language proficiency in Arabic, English, German, enables me to engage effectively in educational and community settings. I am motivated to foster cultural exchange and improve language skills, while contributing creatively to various projects.
Overview
7
7
years of professional experience
6
6
Certifications
5
5
Languages
Work History
Customer Success Representative
Teleperformance
10.2023 - Current
- Guide new customers through the initial setup and use of Expedia's services. Provide welcome information, help customers navigate the platform, and ensure they understand how to use key features.
- Build and maintain strong relationships with customers. Regularly check in with customers, understand their needs and goals, and offer personalized assistance and recommendations.
- Address and resolve any issues or concerns customers might have. Work closely with customer support teams to ensure issues are resolved quickly and effectively, follow up to ensure customer satisfaction.
- Anticipate customer needs and potential issues before they arise. Identify areas where customers might face challenges, and proactively offer solutions or guidance.
- Use data to track key performance indicators (KPIs), such as customer satisfaction scores, retention rates, and product usage. Generate reports to share insights with the broader team.
- Ensure customers are fully educated on how to get the most out of Expedia's services.
- Gather and analyze customer feedback to inform service improvements and product development.
- Act as the voice of the customer within the organization. Represent customer interests in meetings and strategy sessions, ensuring that their needs and feedback are considered in decision-making processes.
Senior Sterile Quality Assurance Specialist
EVA Pharma
2 2022 - 08.2023
- Author/Review/Execute/Approve aseptic process simulation protocols and summary reports
- Analyze and manage risk management issues using different risk management tools to identify, assess, measure, and make decisions on potential or existing risks in different production areas
- Mentor, guide, and provide training assistance to newly hired QA Pharmacists and internship students.
- Participating in internal and external audits
- Quality member who supervise the preparation and Review/Approve Batch Manufacturing Record (BMR) and Batch Packaging Record (BPR)
- Lead all Validation/Qualification activities; Cleaning Validation, Process Validation, Clean-room Validation, and Machine/Process Re/Qualification.
Senior Quality Assurance Specialist
EVA Pharma
07.2021 - 02.2022
- Validation team lead in the introduction of new products, technical meetings, creating and reviewing BRs, creating protocols, setting sampling plans, executing PV studies projects, and finalizing the reports
- Follow up and execute qualification and validation plan for Machines; Autoclaves, Tunnel, SIP, Washer, and Leak Testers
- Lead, and Follow up on media fill plan, execute the process, finalize the report, and reassess the worst case with every newly introduced product. train included members.
- Investigate incidents and follow up deviations and change controls.
Quality Assurance Specialist
EVA Pharma
11.2019 - 06.2021
- Execute process Re/validation of products, and create process validation reports
- Coordinate Clean Room Validation according to the annual plan, and create and review the reports
- Achieve continuous presence on-floor to assure cGMP & highest quality of products
- Investigate and follow up on deviations and change controls.
Quality Assurance Specialist
Sunny Pharma
02.2018 - 06.2019
- Execute (and/or participate in case of third-party) annual re-qualification and re-validation plans
- Create, review, and update media fill protocol, execution, and reports
- Create process validation projects for new products, Update the protocol, set the sampling plan, and finalize/review the report.
Community Pharmacist
Dr. Rafeek Pharmacies
07.2017 - 01.2018
- Provide sufficient customer consultations
- Inventory management and stocking on a daily basis
- Management of assistants working at the pharmacy.
Education
Bachelor of Science - Pharmacy
The British University in Egypt
04.2001 -
Skills
Management Skills
Negotiation
Critical Thinking
Problem solving
Decision making
Communication Skills
Team Player
Confidentiality
Flexibility
Call center experience
Microsoft Excel
Attention to details
Awards
- 03/01/21, Employee of the Month, EVA Parma
- 11/01/22, Employee of the Month, EVA Parma
- 10/01/21, Appreciation letter and 1 week reward, EVA Parma
Accomplishments
• Mar 2021 | EVA Parma
Employee of the Month
• Oct 2021 | EVA Parma
Appreciation letter and 1 week reward
• Nov 2022 | EVA Parma
Employee of the Month
Certification
Foundations of GMP: Quality Risk Management
Courses
Technical and Regulatory requirmentsfor CTD/eCTD submissions
EVA Pharma - 2022
Stress Management
EVA Pharma - 2022
Data Analysis
Udacity - 2022
Introduction to management
El mentor - 2024
German Quality EMBA
In progress
Hobbies
• Cycling
• Reading books
• Explore new places
• Nature
• Playing music
• Sports (Karate, lifting weights).
• Puzzles
Timeline
Customer Success Representative
Teleperformance
10.2023 - Current
Senior Quality Assurance Specialist
EVA Pharma
07.2021 - 02.2022
Quality Assurance Specialist
EVA Pharma
11.2019 - 06.2021
Quality Assurance Specialist
Sunny Pharma
02.2018 - 06.2019
Community Pharmacist
Dr. Rafeek Pharmacies
07.2017 - 01.2018
Bachelor of Science - Pharmacy
The British University in Egypt
04.2001 -
Senior Sterile Quality Assurance Specialist
EVA Pharma
2 2022 - 08.2023