Summary
Overview
Work History
Education
Skills
Awards
Accomplishments
Certification
Courses
Hobbies
Timeline
Generic

Fadi Safwat

Pharmacist

Summary

As a pharmacist with five years of quality assurance experience and training in data analysis and Six Sigma, I bring strong analytical and mentoring skills. My language proficiency in Arabic, English, German, enables me to engage effectively in educational and community settings. I am motivated to foster cultural exchange and improve language skills, while contributing creatively to various projects.

Overview

7
7
years of professional experience
6
6
Certifications
5
5
Languages

Work History

Customer Success Representative

Teleperformance
10.2023 - Current
  • Guide new customers through the initial setup and use of Expedia's services. Provide welcome information, help customers navigate the platform, and ensure they understand how to use key features.
  • Build and maintain strong relationships with customers. Regularly check in with customers, understand their needs and goals, and offer personalized assistance and recommendations.
  • Address and resolve any issues or concerns customers might have. Work closely with customer support teams to ensure issues are resolved quickly and effectively, follow up to ensure customer satisfaction.
  • Anticipate customer needs and potential issues before they arise. Identify areas where customers might face challenges, and proactively offer solutions or guidance.
  • Use data to track key performance indicators (KPIs), such as customer satisfaction scores, retention rates, and product usage. Generate reports to share insights with the broader team.
  • Ensure customers are fully educated on how to get the most out of Expedia's services.
  • Gather and analyze customer feedback to inform service improvements and product development.
  • Act as the voice of the customer within the organization. Represent customer interests in meetings and strategy sessions, ensuring that their needs and feedback are considered in decision-making processes.

Senior Sterile Quality Assurance Specialist

EVA Pharma
2 2022 - 08.2023
  • Author/Review/Execute/Approve aseptic process simulation protocols and summary reports
  • Analyze and manage risk management issues using different risk management tools to identify, assess, measure, and make decisions on potential or existing risks in different production areas
  • Mentor, guide, and provide training assistance to newly hired QA Pharmacists and internship students.
  • Participating in internal and external audits
  • Quality member who supervise the preparation and Review/Approve Batch Manufacturing Record (BMR) and Batch Packaging Record (BPR)
  • Lead all Validation/Qualification activities; Cleaning Validation, Process Validation, Clean-room Validation, and Machine/Process Re/Qualification.

Senior Quality Assurance Specialist

EVA Pharma
07.2021 - 02.2022
  • Validation team lead in the introduction of new products, technical meetings, creating and reviewing BRs, creating protocols, setting sampling plans, executing PV studies projects, and finalizing the reports
  • Follow up and execute qualification and validation plan for Machines; Autoclaves, Tunnel, SIP, Washer, and Leak Testers
  • Lead, and Follow up on media fill plan, execute the process, finalize the report, and reassess the worst case with every newly introduced product. train included members.
  • Investigate incidents and follow up deviations and change controls.

Quality Assurance Specialist

EVA Pharma
11.2019 - 06.2021
  • Execute process Re/validation of products, and create process validation reports
  • Coordinate Clean Room Validation according to the annual plan, and create and review the reports
  • Achieve continuous presence on-floor to assure cGMP & highest quality of products
  • Investigate and follow up on deviations and change controls.

Quality Assurance Specialist

Sunny Pharma
02.2018 - 06.2019
  • Execute (and/or participate in case of third-party) annual re-qualification and re-validation plans
  • Create, review, and update media fill protocol, execution, and reports
  • Create process validation projects for new products, Update the protocol, set the sampling plan, and finalize/review the report.

Community Pharmacist

Dr. Rafeek Pharmacies
07.2017 - 01.2018
  • Provide sufficient customer consultations
  • Inventory management and stocking on a daily basis
  • Management of assistants working at the pharmacy.

Education

Bachelor of Science - Pharmacy

The British University in Egypt
04.2001 -

Skills

Management Skills

Awards

  • 03/01/21, Employee of the Month, EVA Parma
  • 11/01/22, Employee of the Month, EVA Parma
  • 10/01/21, Appreciation letter and 1 week reward, EVA Parma

Accomplishments

    • Mar 2021 | EVA Parma
    Employee of the Month


    • Oct 2021 | EVA Parma
    Appreciation letter and 1 week reward


    • Nov 2022 | EVA Parma

    Employee of the Month

Certification

Foundations of GMP: Quality Risk Management

Courses

Technical and Regulatory requirmentsfor CTD/eCTD submissions
EVA Pharma - 2022


Stress Management
EVA Pharma - 2022


Data Analysis
Udacity - 2022


Introduction to management

El mentor - 2024


German Quality EMBA

In progress

Hobbies

• Cycling

• Reading books

• Explore new places

• Nature

• Playing music

• Sports (Karate, lifting weights).

• Puzzles

Timeline

Customer Success Representative

Teleperformance
10.2023 - Current

Senior Quality Assurance Specialist

EVA Pharma
07.2021 - 02.2022

Quality Assurance Specialist

EVA Pharma
11.2019 - 06.2021

Quality Assurance Specialist

Sunny Pharma
02.2018 - 06.2019

Community Pharmacist

Dr. Rafeek Pharmacies
07.2017 - 01.2018

Bachelor of Science - Pharmacy

The British University in Egypt
04.2001 -

Senior Sterile Quality Assurance Specialist

EVA Pharma
2 2022 - 08.2023

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