Summary
Work History
Education
Skills
Timeline
Generic

Fady Adel

Cairo,IS

Summary

I am looking to be a member of the team work in a reputable &

successful organization where my knowledge and ability could

be fully utilized which enables me to be professional while

meeting the organization goal and to have a chance to develop

my skills that will get more experience to meet my ambition.

Work History

Call Center Agent

Raya Contact Center
  • Solve customer problems through calls.
  • Managing large amounts of inbound calls in a timely manner.
  • Following call center “scripts” when handling different topics.
  • Identifying customers’ needs, clarify information, research every issue and providing solutions.

Call Center Agent

National bank of Egypt
  • Solve customer problems through calls.
  • Managing large amounts of inbound calls in a timely manner.
  • Following call center “scripts” when handling different topics.
  • Identifying customers’ needs, clarify information, research every issue and providing solutions.

Education

Bachelor's Degree in Law -

Cairo University

Skills

  • Time management skills
  • High communication and negotiation skills
  • Proficiency cooperation in the collective work
  • Decision-making, planning and leadership skills
  • Marketing problem-solving skills and building customer relationships
  • Enjoy as much as proper patience and commitment, discipline and flexibility
  • The ability to set goals and achieve them in the light of the challenges and taking into account the time factor

Timeline

Call Center Agent

Raya Contact Center

Call Center Agent

National bank of Egypt

Bachelor's Degree in Law -

Cairo University

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Fady Adel