Voip
Fady Fadel
IT Specialist Team Leader
Egypt
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
IT Team Leader
MasterLink For Construction
12.2021 - Current
- Providing training to employees on new technology as needed to ensure everyone on the team is comfortable with the latest tools and processes
- Coordinating with other departments within the organization to ensure that projects are completed on time and within budget
- Managing employee performance to ensure that productivity goals are being met
- Participating in strategic planning sessions to discuss goals for the department or company as a whole
- Managing department budgets to ensure that resources are being used efficiently
- Developing and implementing new technology solutions for the business as needed
- Establishing and enforcing rules and policies for the department or company as a whole
- Reviewing employee performance reports to identify areas of weakness that need improvement
- Managing the recruiting process to fill positions within the department as needed
IT Team Leader
HAH
05.2018 - 12.2021
- Delegate duties and tasks within the IT department.
- Review completed tasks to ascertain compliance with standards.
- Monitor all team members and provide necessary advice and guidance.
- Perform periodic risk assessments and initiate risk control strategies.
- Coach all team members and motivate them to produce desired results.
- Organize regular seminars and trainings to teach team members new techniques and methods.
- Keep up with trends in the constantly evolving information technology industry.
- Perform regular IT audit to discover areas of weaknesses and fortify them.
- Work alongside other departments to achieve company goals and visions.
- Write and forward regular reports to the management.
IT Specialist
BG Group
04.2017 - 05.2018
- Installing new software and hardware components.
- Regularly evaluating our IT systems to ensure they meet the necessary demands.
- Assisting with network administration tasks.
- Ensuring data storage is safe and secure.
- Resolving all issues coworkers have with their IT systems and software.
- Educating coworkers about network security and best practices for computer usage.
- Supporting the day-to-day operations of our computer network.
IT Technical Support Specialist
HMTO
09.2014 - 04.2017
- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring hardware and software.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Talking customers through a series of actions to resolve a problem.
- Following up with clients to ensure the problem is resolved.
- Replacing or repairing the necessary parts.
- Supporting the roll-out of new applications.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
- Conducting electrical safety checks on equipment.
Education
Bachelor of Science - Networking
HTI
09.2008 - 09.2012
Skills
Ability to work in a Teamundefined
Software
Windows Server 2019
Firewall (Sophos-FG-PFsense)
Cisco R&S
Prtg Paessler Monitor tool
Linux
Wireshark
Timeline
IT Team Leader
MasterLink For Construction
12.2021 - Current
IT Team Leader
HAH
05.2018 - 12.2021
IT Specialist
BG Group
04.2017 - 05.2018
IT Technical Support Specialist
HMTO
09.2014 - 04.2017
Bachelor of Science - Networking
HTI
09.2008 - 09.2012
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