Fady Fouad
Cairo
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Technical Support Engineer
Compass Med
04.2022 - Current
- Installing and servicing all Carestream Dental Products and BIOLASE Inc
- Performing assigned technical tasks such as preventive maintenance or service visits
- Finalize documentation and reporting of each technical task according to the SOP of reporting and documentation
- Carrying out technical orientation/training for new customers
Field Service Engineer
NeuVisionCare LLC Radiology & Ultrasound Dep.
01.2022 - 03.2022
- Performing installation, maintenance, Software, and repairs on all Carestream Health products
- Completing Preventative maintenance on all equipment's
Clinical Engineer
El Narges military hospital
11.2021 - 12.2021
- Performing preventive maintenance on all equipment's
- Establishing and maintaining standards
- Communicate with the companies for future PM or CM maintenance
- Keep Documented files on every device in the hospital
Education
Bachelor of Engineering - Biomedical Engineering
El-Shorouk Academy
Cairo10.2020
Skills
- Microsoft Office
- Presentation skills
- DICOM environment
- Data backup and recovery
- Problem-solving
- Teamwork
- Remote support
- Application support
- Customer support
Training History
- Clinical Engineer Training, Dar El-Fouad Hospital, 11/2021
- Radiology and imaging machines Course, Gateway Academy, 12/2021
- X ray, CT, MRI, and Ultrasound Course, Gateway Academy, 06/2019
- Sales sessions in the field of Medical Devices., Gateway Academy, 09/2019
- Clinical Engineer Training, Arab Contractors Medical Centre, 08/2018
- PR volunteer, IEEE El-Shorouk Academy, 10/2017
- Clinical Engineer Training, Arab Contractors Medical Centre, 09/2017
- Field Service Engineer Training, Hi-Tech Company/BBraun Dialysis Devices, 06/2016
Certification
Carestream Dental Certification on CS9600, CS9600SC, CS8200NEO, CS81003DSC, CS7200, CSI8 , CS2X00 and RVGs
Timeline
Senior Technical Support Engineer
Compass Med
04.2022 - Current
Field Service Engineer
NeuVisionCare LLC Radiology & Ultrasound Dep.
01.2022 - 03.2022
Clinical Engineer
El Narges military hospital
11.2021 - 12.2021
Carestream Dental Certification on CS9600, CS9600SC, CS8200NEO, CS81003DSC, CS7200, CSI8 , CS2X00 and RVGs
Bachelor of Engineering - Biomedical Engineering
El-Shorouk Academy
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