Fady Mahmoud Nasr Mohamed Salem
Cairo
Summary
Results-oriented Customer Service and Sales Specialist with a proven track record in maximizing organizational profit through improved productivity and leveraging time, energy, and potential. A customer-focused manager skilled in effective negotiations and upselling techniques, utilizing excellent organizational and communication skills to enhance efficiency and achieve outstanding customers experience and sales results. Demonstrates a keen ability to exceed clients' expectations by thoroughly understanding their problems and providing creative solutions, while identifying opportunities for improvement. An organized professional with expertise in planning, forecasting, and setting objectives for assigned projects, consistently delivering exceptional results ahead of deadlines. Known for being approachable and a valuable team player with a resilience and positive attitude.
Overview
4
4
years of professional experience
Work History
Business Development Manager
ViggoVet
08.2025 - Current
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Represented company and promoted products at conferences and industry events.
- Facilitated regular communication with clients to ensure their needs were met, fostering longlasting relationships built on trust and mutual respect.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
Technical Support Representative
Transcom
02.2025 - 08.2025
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Managed high levels of emails and chats flow and responded to technical support needs.
- Trained and onboarded new employees through structured shadowing sessions and detailed process explanations.
CUSTOMER SERVICE
E&UAE (Etisalat formerly)
05.2024 - 01.2025
- Problem Solving: Expertly troubleshoot issues and diagnose system faults, delivering effective solutions that enhance user experience.
- Met schedule using excellent planning and coordination skills.
- Actively listened to customers to fully understand requests and address concerns.
- Enhanced working relationships by participating in team-building activities.
- Diffused challenging situations using conflict management techniques.
- Identified issues, analyzed information, and provided solutions to problems.
- Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations.
- Provided clear and concise step-by-step technical support to guide clients.
CUSTOMER SERVICE AND SALES SPECIALIST
Tele performance global digital business services company
01.2023 - 02.2024
- Assisted in developing sales collateral to promote partnerships by understanding joint solutions' value.
- Managed and cultivated relationships with clients, regularly upselling new products, or services to existing client base.
- Created and presented sales presentations to customers, sales teams, and partners to promote value of joint solutions.
- Met assigned targets for profitable sales volume and strategic objectives and KPIs.
- Utilized active listening to meet demands and needs of customers in new and innovative ways.
- Troubleshot problems and diagnosed system faults.
- Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
PRE-SALES CITY ESCAPE
Real Estate - Taj Misr
09.2022 - 09.2022
- Briefing the clients and visitors of the new projects.
- Collaborated in big team.
- Worked under high load of clients and visitors.
- Advised prospective clients on current market activities and desirable opportunities in neighborhoods.
- Delivered professional customer service to enhance business reputation through positive first impressions.
- Responded to guest questions about events and future offerings to build commitments and company reputation.
EVENT COORDINATOR
Hayah Karima Foundation
07.2022 - 08.2022
- Contributed to a big team more than 50 people to organize the VIP area of the event.
- Dealt with work under pressure and stress serving more than 200 visitors at the event.
SPONSORSHIP COORDINATOR, DELEGATE
Egypt Defense Expo, Nations
11.2021 - 12.2021
- Attended various Meetings with the Manager Director to supervise on the production teams working in the venue.
- Assisting the office managers with the client issues
- Supporting the registration team.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
PRE-SALES CITY ESCAPE
Real Estate - Madaar Development
09.2021 - 09.2021
- Briefing the clients and visitors of the new projects.
- Collaborated in big team.
- Worked under high load of clients and visitors.
- Advised prospective clients on current market activities and desirable opportunities in neighborhoods.
- Delivered professional customer service to enhance business reputation through positive first impressions.
- Responded to guest questions about events and future offerings to build commitments and company reputation.
Education
Human Resources Course - Recruitment and selection
American University in Cairo
Cairo01.2024
Bachelor of Business Administration - Human Resources Management, Marketing
Future University
01.2021
Skills
- Microsoft Office
- Communication
- Time Management
- Confidentiality
- Teamwork
- Problem Solving Crisis Management
- Selling event products and services
- Operations Management
- Guest Relations
- Client relationship building
- Relationship development
- Business development
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Elementary (A2)
Timeline
Business Development Manager
ViggoVet
08.2025 - Current
Technical Support Representative
Transcom
02.2025 - 08.2025
CUSTOMER SERVICE
E&UAE (Etisalat formerly)
05.2024 - 01.2025
CUSTOMER SERVICE AND SALES SPECIALIST
Tele performance global digital business services company
01.2023 - 02.2024
PRE-SALES CITY ESCAPE
Real Estate - Taj Misr
09.2022 - 09.2022
EVENT COORDINATOR
Hayah Karima Foundation
07.2022 - 08.2022
SPONSORSHIP COORDINATOR, DELEGATE
Egypt Defense Expo, Nations
11.2021 - 12.2021
PRE-SALES CITY ESCAPE
Real Estate - Madaar Development
09.2021 - 09.2021
Human Resources Course - Recruitment and selection
American University in Cairo
Bachelor of Business Administration - Human Resources Management, Marketing
Future University