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Summary
Overview
Work History
Education
Skills
Software
Certification
Projects
Timeline
References
Work Availability
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Generic
Fady Makram

Fady Makram

IT Infrastructure
6 october,GZ

Quote

The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb

Summary

Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.

Overview

10
10
years of professional experience
4
4
years of post-secondary education
2
2
Languages
12
12
Certificates

Work History

IT Consultant

French Foods Company
6 October
01.2024 - Current
  • Created service level agreement for IT operational functions and help desk operations.
  • Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
  • Developed clear specifications for project plans using customer requirements.
  • Assessed business requirements to forecast annual budgetary operational costs.
  • Planned and developed interfaces that simplified overall management and offered ease of use.

CEO

Flow Digital Marketing Solutions
01.2022 - Current
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
  • Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
  • Implemented strong hiring and training techniques to promote team cohesiveness and streamline overall workflow.

Sales Director

AL-e3mar Real-estate Company
03.2014 - Current
  • Solved complex problems to increase sales effectiveness and streamline business direction.
  • Researched markets and key audiences to increase profits through effective marketing and branding campaigns.
  • Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings.
  • Hired, trained and built high-performing team of sales representatives.
  • Developed key partnerships with industry-leading organizations to strengthen professional network and expand future business opportunities.

Sales Director

D-H Real-estate Developer
05.2022 - 05.2023
  • Solved complex problems to increase sales effectiveness and streamline business direction.
  • Increased corporate volume by sold out The Project
  • Researched markets and key audiences to increase profits through effective marketing and branding campaigns.
  • Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings.
  • Updated products, service agreements and pricing to retain competitive advantage and generate new customers.

IT Manager

October Clinic Hospital
11.2021 - 06.2022
  • Manage information technology and computer systems
  • Oversaw IT department operations and training.
  • Managed network and system performance, conducting troubleshooting, security patching, and maintenance.

IT Manager

Infinity Scan And Hospital
10.2020 - 09.2021
  • Plan, organize, control and evaluate IT and electronic data operations
  • Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
  • Created and terminated user's accounts from start to finish in business applications.

IT Manager

Smart SS
01.2015 - 01.2021
  • Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance
  • Managed network and system performance, conducting troubleshooting, security patching, and maintenance.

IT Manager

First Scan Radiology Center
10.2014 - 06.2020
  • Design, develop, implement and coordinate systems, policies and procedures

IT Manager

Shotmed paper Factory
10.2017 - 09.2019
  • Help define IT infrastructure strategy, architecture, and processes

IT Systems Administrator

El Faraana Resort Sharm El Sheikh
06.2017 - 11.2017
  • Installed and configured network printers and other peripheral devices.
  • Diagnosed and resolved hardware and software issues.
  • Devised scripts and automation tools to improve system efficiency.
  • Researched and recommended new technologies and strategies for improving system performance.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Implemented and maintained virtual private networks.
  • Implemented, developed and tested installation and update of file servers, print servers and application servers.

IT Help Desk

Four Seasons Resort - Cairo , Garden City
01.2014 - 06.2014
  • Maintain daily performance of computer systems
  • Install and configure software and hardware
  • Provide customer assistance
  • Following up with clients

Education

Bachelor of Computer Science - Computer And Information Sciences

Culture And Science City
6th Of October City, GZ
09.2012 - 05.2016

Skills

    Technology Planning

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Software

Paxeramed Radiology software

HIS

Shady Soft Hospitality

Microsoft Office

Certification

Cisco Certified Network Associate (CCNA)

Projects

  • CCTV Abo Dawood Stores
  • CCTV Project El Reem Mall
  • CCTV System and Network Zayed Dunes Compound
  • CCTV System Villa And Building in Zayed And October
  • CCTV, Network, Sound System, Intercom, Access Control and Panasonic Central Sohola company
  • CCTV, Network and Access Control Ofk company
  • CCTV, Network, Access Control and Panasonic Central Ricci Factory
  • CCTV, Network And Panasonic Central Gravina Factory
  • CCTV and Network and Server ATS Group
  • CCTV, Network, Sound System, Intercom, Access Control and Panasonic Central at MIDBANK
  • CCTV, Network, Sound System, Intercom, Access Control and Panasonic Central One Finance company

Timeline

IT Consultant

French Foods Company
01.2024 - Current

Sales Director

D-H Real-estate Developer
05.2022 - 05.2023

CEO

Flow Digital Marketing Solutions
01.2022 - Current

IT Manager

October Clinic Hospital
11.2021 - 06.2022

IT Manager

Infinity Scan And Hospital
10.2020 - 09.2021

IT Manager

Shotmed paper Factory
10.2017 - 09.2019

IT Systems Administrator

El Faraana Resort Sharm El Sheikh
06.2017 - 11.2017

IT Manager

Smart SS
01.2015 - 01.2021

IT Manager

First Scan Radiology Center
10.2014 - 06.2020

Sales Director

AL-e3mar Real-estate Company
03.2014 - Current

IT Help Desk

Four Seasons Resort - Cairo , Garden City
01.2014 - 06.2014

Bachelor of Computer Science - Computer And Information Sciences

Culture And Science City
09.2012 - 05.2016

References

  • Mr. Mostafa Elklany, President of Infinity Hospital, 01008306995
  • Mr. Mohamed Ouda, Managing Director of First scan Radiology Center, 01279190284
  • Mr. Khaled Morad , CEO Of al-e3mar real-estate company , 01221656511
  • Mr. Diaa Monier , CEO of D-H real-estate Developer , 01115343434

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Fishing

Reading

Fady MakramIT Infrastructure