Farah Mostafa Ghoniem

• I've been working closely with other team members, including managers, executives, and fellow administrative professionals
• Collaboration and teamwork skills are essential to ensure effective coordination and support within the team
• Being approachable, adaptable, and willing to help others
• Significant part in maintaining the overall efficiency and success of the team
• Being an assistant in an administration team is a crucial and dynamic role that required a set of skills and qualities and it taught me a lot such as: Organizational Skills, Communication Skills, Time Management, Problem-Solving Abilities, Confidentiality and Professionalism, Technical Proficiency, Team Collaboration
• As an assistant, I've been an integral part of the team supporting the administrative functions and ensuring the smooth operation of the office or organization.
• Self-motivated, with a strong sense of personal responsibility.

• Being a presenter is a dynamic and exhilarating role that allows me to captivate audiences, share knowledge, and create memorable experiences through the power of effective communication and engaging storytelling
• What I focused on the most: effective public speaking, the ability to engage and connect with diverse audiences, strong communication skills, the capacity to organize and deliver information in a clear and structured manner, adaptability to unexpected situations, and the skill to use visual aids and technology to enhance presentations
• Additionally, being confident, and having good stage presence are also valuable qualities for a presenter
• You can check some of the presented events on my Linkedin account for more information.

• Being a Complaints Handler and Investigator requires strong investigative skills, effective communication abilities, and a commitment to fairness and impartiality
• By diligently addressing complaints, conducting thorough investigations, and implementing appropriate resolutions, you contribute to maintaining customer trust, organizational reputation, and continuous improvement
• Handled customer disputes and complaints with tact and diplomacy, resulting in a decrease in customer complaints
• Developed and implemented strategies to manage customer complaints and escalations, resulting in a 97.90% reduction in customer complaints.

• As a Customer Service Representative at an international company, I provided exceptional support to a diverse global clientele, addressing inquiries and resolving issues across various time zones. I effectively managed high-volume communication channels, including phone, email, and live chat, ensuring prompt and accurate responses. My role involved collaborating with cross-functional teams to facilitate seamless service delivery and enhance customer satisfaction. I leveraged multilingual skills to assist non-English speaking customers, contributing to an inclusive and efficient support environment. Additionally, I analyzed customer feedback to identify trends and implement improvements, driving overall service excellence.

Implementation of Supply Chain Modules:

- Product Information Management
- Procurement and Sourcing
- Inventory Management
- Sales and Marketing
Managed the complete lifecycle of analysis, design, and testing phases for these modules. Spearheaded the optimization of systems to enhance usability and efficiency. Developed and delivered comprehensive training for end-users, including the creation of detailed training materials

• In summary, being a Functional Consultant in the supply chain field requires in-depth knowledge of supply chain management principles, expertise in supply chain software systems, and strong analytical and problem-solving skills
• By analyzing, designing, and implementing efficient supply chain solutions, you contribute to improving operational effectiveness, cost efficiency, customer satisfaction, and overall supply chain performance for organizations.

The role of being a CEO Executive Assistant involves a range of responsibilities, all designed to support the CEO in managing their time, communication, and overall effectiveness and making sure of the quality of the service we provide to our clients by coordinating the projects internally and externally . Here are some common duties I've been working on:
Calendar Management: Schedule and manage the CEO's calendar, including meetings, appointments, and travel. Ensure there are no conflicts and that the CEO is well-prepared for each engagement.
Communication: Handle incoming and outgoing communications on behalf of the CEO. This includes managing emails, phone calls, and sometimes even drafting correspondence.
Meeting Preparation: Prepare agendas, gather and distribute meeting materials, and ensure that all necessary resources are available. Take minutes during meetings and follow up on action items.
Confidentiality: Handle sensitive information with discretion and maintain confidentiality in all matters related to the CEO and the organization.
Project Management: Assist with or manage specific projects as directed by the CEO. This could involve coordinating with other departments, tracking progress, and reporting on outcomes.
Office Management: Oversee office operations, including liaising with other staff members and departments to ensure smooth day-to-day functioning.
Expense Management: Process and track the CEO’s expenses, including preparing expense reports and ensuring compliance with company policies.
Research and Reporting: Conduct research and prepare reports, presentations, and briefings for the CEO as needed.
Relationship Management: Serve as a point of contact between the CEO and other executives, board members, clients, and partners. Build and maintain positive relationships on behalf of the CEO.
Event Coordination: Organize and coordinate events, such as conferences, board meetings, and corporate functions that the CEO will attend or host.
Problem-Solving: Anticipate needs and potential issues, providing solutions or recommendations to streamline processes and resolve problems.
Project Planning: Assist in defining project scope, goals, and deliverables.
Develop comprehensive project plans to be shared with clients as well as other staff members.
Create and maintain project documentation, plans, and reports.
Project Execution: Coordinate project tasks and responsibilities. Manage project schedules and ensure timely completion of tasks.
Track project performance, specifically to analyze the successful completion of short and long-term goals.
Communication: Act as the point of contact for project stakeholders, providing updates and information as needed.
Facilitate communication and collaboration among project team members.
Prepare and deliver regular project reports and presentations.
Risk Management: Identify and address project risks and issues. Develop contingency plans to mitigate risks.

• As a Project Coordinator, I work closely with project managers and cross-function teams to ensure that projects are well-planned, organized, and executed according to established timelines and objectives
• My primary responsibility is to assist in project planning and scheduling
• This includes creating project timelines, defining milestones, and establishing clear deliverables
• Collaborate with team members to identify project tasks, allocate resources, and develop project plans that outline the scope, goals, and dependencies of the project
• Project Coordinating plays a key role in facilitating effective communication and collaboration among team members
• Schedule and coordinate project meetings, prepare meeting agendas, and document meeting minutes to ensure that discussions, decisions, and action items are properly captured
• I also serve as a central point of contact for project-related queries, providing timely updates and addressing any issues or concerns that arise
• I'm responsible for monitoring project progress and tracking key performance indicators to assess project health
• This involves regularly reviewing project status, identifying potential risks or delays, and working with the project manager to develop mitigation strategies
• I maintain project documentation, including project plans, risk registers, and progress reports, to ensure accurate and up-to-date records are available for reference
• In summary, being a Project Coordinator involves supporting the planning, execution, and monitoring of projects
• You assist in project planning, facilitate effective communication, monitor project progress, coordinate resources, and contribute to quality assurance
• Your role is essential in ensuring that projects are delivered on time, within budget, and in line with stakeholder expectations.

National Investment Bank - بنك الاستثمار القومي

MID BANK - ميد بنك

Al- Barka bank - بنك البركة

DHC - الشركة القابضه للادوية و شركاتها التابعه

Egyptian Competition Authority - جهاز حماية المنافسة و منع الممارسات الاحتكاريه

Egyptian Martyrs Fund